LUCA VENTURELLI
London
Summary
- A highly self-motivated individual with more than ten years experience in managing and providing assistance for the efficient running of top-tier international hospitality brands in London and across the globe.
- A dedicated team player with outstanding people skills and strong work ethic.
- Experience in managing professional relationships with British and international clients.
- Recently completed a degree in Political Science and International Relations and now seeking to transition into political or public sector roles where I can contribute to international focus work and public service
Overview
14
14
years of professional experience
Work history
Task Force Manager
ZUMA CANNES, AZUMI LTD
CANNES, FRANCE
05.2025 - 09.2025
- Led cross-functional task forces to deliver high priority operational goals, ensuring clear coordination, rapid problem-solving, and strong team performance.
- Managed temporary, mission-focused teams during critical periods, driving efficiency, accountability, and successful outcomes under tight deadlines
Manager
OBLIX AT THE SHARD, AZUMI LTD
LONDON, UNITED KINGDOM
05.2021 - 12.2024
- Engaging with clients through various channels like social media, events, and direct interactions to foster loyalty and gather feedback.
- Delivering the highest possible standards of customer service and administrative support.
- Assessed budgets and labour needs, driving strategic recruitment for adequate staffing levels.
- Liaised with clients to determine event requirements and constraints, outlining package options to meet needs and exceed expectations.
- Managed large-scale events from initial planning to successful completion.
- Facilitated smooth running of events, leading pre-event team briefings to present final action plan and provide updates on last-minute details.
- Providing assistance for the efficient running of the team.
- Answering telephone and emails, filtering calls, taking messages, and responding to general enquiries; taking and preparing notes, routine correspondence, and presentations.
Assistant Manager
ZUMA HONG KONG, AZUMI LTD
HONG KONG, HONG KONG SAR
04.2019 - 12.2020
- To ensure consistent communication within reception and all other FOH departments.
- Oversaw front desk operations and trained the team to handle high-volume work with professionalism and accuracy.
- To ensure client interaction is professionally handled.
- Delivered stringent health and safety compliance across the department during COVID-19.
Supervisor
ROKA ALDWYCH, AZUMI LTD
LONDON, UNITED KINGDOM
01.2018 - 03.2019
- To ensure smooth operation of each shift while ensuring the reception team was motivated and focused.
- Resolved team conflicts and assisted with identified problems to maintain sense of teamwork.
- Instructed employees in company policies and procedures, maximising compliance and consistency.
Head Waiter
OBLIX AT THE SHARD, AZUMI LTD
LONDON, UNITED KINGDOM
10.2013 - 12.2017
- Oversaw staff schedules according to strengths to build productive teams for each shift.
- Delegated waiters' tasks and coordinated workflows to support efficiency during high-volume shifts.
- Reduced client risks by understanding, and clearly communicating, allergies and intolerances.
Cultural Representative
WALT DISNEY WORLD
ORLANDO, FLORIDA, USA
03.2012 - 03.2013
- First international experience at the age of 20.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Liaised between different teams to maintain clear and prompt communications.
Education
Diploma of Higher Education - Political Science and International Relations
ONLINE UNIVERSITY NICCOLO' CUSANO
ROME, ITALY /2021 - /2025
Skills
- Proven organisational skills, flexibility, ability to perform duties independently with speed and accuracy
- Very good team player and self-starter, able to adapt in multicultural environment
- High degree of integrity and discretion
- Excellent communication skills, high sense of prioritisation and resilience
- Events planning
- Planning and logistics
- Telephone etiquette, front desk operations skills
Timeline
Task Force Manager
ZUMA CANNES, AZUMI LTD
05.2025 - 09.2025
Manager
OBLIX AT THE SHARD, AZUMI LTD
05.2021 - 12.2024
Assistant Manager
ZUMA HONG KONG, AZUMI LTD
04.2019 - 12.2020
Supervisor
ROKA ALDWYCH, AZUMI LTD
01.2018 - 03.2019
Head Waiter
OBLIX AT THE SHARD, AZUMI LTD
10.2013 - 12.2017
Cultural Representative
WALT DISNEY WORLD
03.2012 - 03.2013
Diploma of Higher Education - Political Science and International Relations
ONLINE UNIVERSITY NICCOLO' CUSANO
/2021 - /2025