Luca Zampognaro
TORINO
Summary
I am a collaborative leader, with solid organizational and decision-making skills, that can make an immediate contribution in reaching - and exceeding - business objectives. Trained in soft skills, as well as Agile and Scrum methodologies, I hold the Project Management Professional (PMP) Certification. Able to define the best strategy, approach and steps to develop the business creating Customer trust and satisfaction. Positive attitude to face new challenges and manage unforecast situations. Able to create professional relationships and motivate the project teams. Problem solving natural attitude.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Amazon Service Business Leader | Service Contracts & Retrofit Solution Mgr.
Fives Intralogistics S.p.a.
01.2024 - Current
- Direct staff: 9
- Starting by january 2024 I’ve been appointed as head of contract service managers in addition to previous role
- The Contract Service Management function within the Intralogistics Service Dpt
- Aims to cover following after sales management aspects:
- Warranty claims
- Service contracts to cover preventive and /or corrective maintenance activities ,remote support troubleshooting
- Retrofit/Evolution Management
- Maintenance and retrofit Sales Proposals
Amazon Service Business Leader
Fives Intralogistics S.p.a.
04.2021 - 12.2023
- Main PoC for Amazon Europe for the aftersales service activities including: Retrofit, Help desk remote support, Spare parts, Maintenance Program
- Direct staff: 3
- Main responsibilities:
- Manage and coordinate the direct team
- Develop Sales Business Strategy for Service activities in EU defining the Initial budget and quarter revision for Amazon business
- Coordinate internal cross functional and multi country resources and third parties/vendors for the execution of retrofits or to perform Maintenance service activities in EU Amazon sites
- Manage the relationship with Amazon EU and stakeholders
- Evaluate customer needs and coordinate sales activities from proposal to order
- Oversee service activities to guarantee the best performance and customer satisfaction
- Solve and manage any conflict with Amazon EU
- Develop and launch new service solutions to support customer achieving new challenges
- Program manager for EU retrofit projects
Program Manager
Comau S.p.a.
12.2018 - 04.2021
- Star Assembly (Daimler) NAG 3.2 MIG Program
- Contract for New line Triebkopf & retooling modifications for an existing assembly Lines (17MIO)
- Project Purpose: new line for Gearbox sub group assembly line and modifications of the overall Mercedes Lines in Sebes Plant (Romania) in order to be suitable for new processes and product changes required for E-mobility goals
- Main challenges: coordination and integration of global team installed in Italy/China and Romania; Coordination of 2 projects as part of overall program
Senior Project Manager
Comau S.p.a.
01.2017 - 11.2018
- Renault Cleon Project MDE-Electrical Engine (14MIO 2017 -2018)
- Contract for 2 New assembly Line for Wired stator and rotor, mainly to be applied on Zoe vehicle
- One of first project developed for this kind of engine, key line for Renault Business in E-mobility field
- Main challenges: management and integration of several turn key suppliers specialized on specific E-engine process; new processes specifications to explore
Senior Project Manager
Comau S.p.a.
01.2014 - 12.2017
- GME T4 Project for FCA Customer (≈40 MIO 2014-2017) Termoli (Italy)
- Contract for new complete high level automation assembly line for FCA Group, in order to produce Premium benzine engine GME family (Global Medium Engine)
- This line is innovative considering the introduction of continuous moving application for manual operations, high level of automation and automatic logistic aspects (Interroll)
- It's key project for Alfa Romeo Giulia model launched on market
- Main Challenges: project plan for compressing the timing in order to achieve the goal and respect the launch on market of vehicle; management and integration of project changes
Project Manager
Comau S.p.a.
01.2013 - 12.2014
- Retooling Project for Avtovaz Line (9 MIO 2013-2014)-Tolyatti (Russia)
- Technical description of project: make existing assembly line K4 1.6l gasoline engine for Renault suitable to process engine variation (H4 family + increase yearly productivity)
- Main Challenges: plan in advance all conditions such as logistic, customs, spare parts needed to succeed considering all country factors in order to ensure the production restart; risks and costs management as key success factor
Project Manager
Comau S.p.a.
01.2011 - 12.2013
- Project for Volvo Trucks (about 2.6 MIO)- 2011-2012 -Venissieux (France)
- Technical description: the line is mainly composed by 6 automatic stations, 4 semi-automatic and 4 manual for customization for European market of diesel engines from India of MD5 and MD8 family
Project Manager
Comau S.p.a.
01.2013 - 08.2013
- Retooling Project for Dacia Line (2MIO developed in several steps until August 2013)-Pitesti (Romania)
- Technical description of project: increasing capacity of existing line for small benzine engine by Renault H family and make the line suitable to process engine variation for H4Da (suitable also for Mercedes smart for 2 and smartforfour)
- Main challenge: high level detailed planning preparation in order to ensure the restart of production at full capacity after each weekend; risks and costs management as key success factor
Program Manager
Comau S.p.a.
01.2010 - 12.2012
- Project for Renault Dacia Customer (≈5MIO€)-2010 -Pitesti(Romania)
- Project for Renault Avtovaz Customer (about 5 MIO)-Tolyatti (Russia)
- Technical description Dacia line: Engine assembly Line (mainly manual line) for small downsize benzine engine for Renault - H4Bt/H5 (63/110 Kw)
- Technical description Avtovaz Line: complete Engine assembly Line (mainly manual line) for K4 gasoline 1.6l Renault Engine
- The 2 projects are part of one Renault program with common governance
- Main challenges: manage 2 different operative customer teams by leveraging on “management of conflicts” skills; involve and plan the development of internal knowledge in local company plants (Russia/Romania) about the assembly projects
Project Manager
Comau S.p.a.
01.2010 - 12.2010
- Project for Haveco customer 1MIO-2010- Hangzhou China
- Technical description: 1 machining station for selespeed component for China market
- Project for Perkins customer (about 600K€)-UK 2010 - Petersborough (UK)
- Technical description: mainly manual equipment and stations to be introduced on main line in UK Customer Plant
- This small project was interesting in order to get details about company organization and as first project management Experience
Workload Analyst - POWERTRAIN MACHINING & ASSEMBLY
Comau S.p.a.
01.2009 - 03.2010
- The main activity was to develop a tool including macro in VBA- in order to collect all the data about workload from each department and SITE and provide the better representation to the user(Highlevel Management)
- This tool was able to give an estimation of workload for possible acquisition(new projects)
Consultant
Accenture S.p.a.
02.2008 - 07.2008
- To organize and develop Quality activities taking part to ICT telecommunication project
- Main activity was to carry on simulation activity checking the compliance of SW program developed by suppliers with final customer specification (Telecom Project)
Education
Master Degree - Mechanical Engineering
Università degli Studi di Salerno
Fisciano, SA01.2007
High School Diploma - Science, Mathematics
Liceo Scientifico R. Caccioppoli
Scafati, SA01.2000
Skills
- Organizational leadership
- Operations management
- Human resources management
- Stakeholder management
- Cross-functional team leadership
- Teamwork and collaboration
Certification
- PMI, 05/01/20
- Fives Manage People, 06/25/22, Fives, Lonate Pozzolo, Italy
- MS Project Planning, 06/08/20, Comau, Grugliasco, Italy
- AGILE Approach Project Management, 03/25/20, Comau, Grugliasco, Italy
- Induction E-Mobility-EM105 - Battery Modules, 10/19/19, Comau, Grugliasco, Italy
- Induction E-Mobility-EM106 Battery Pack induction, 10/12/19, Comau, Grugliasco, Italy
- Induction EM 102 WINDED ENGINE, 10/12/19, Comau, Grugliasco, Italy
- Induction E-Mobility-EM110 Technology Overview, 10/11/19, Comau, Grugliasco, Italy
- Training-Cash flow, 07/26/19, Comau, Grugliasco, Italy
- Health and safety for workers – High risk, 03/08/16, Comau, Grugliasco, Italy
- Project Management multicultural workshop, 05/07/15, Comau, Detroit, US
- Internal control over financial reporting, 07/12/15, Comau, Grugliasco, Italy
- Voice of Customer, 06/29/15, Comau, Grugliasco, Italy
- WCM – Kaizen week, 02/04/15, Comau, Grugliasco, Italy
- Costs estimate to complete training, 12/02/13, Comau, Grugliasco, Italy
Informatic Knowledge
Windows, DOS, Microsoft Office, Microsoft Project, Matlab, Anylogic, Autocad, Salesforce, SAP, C, C++, SQL
Consent
In compliance with the Italian legislative Decree 196/2003 and GDPR 679/2016, I hereby authorize to use and process my personal details contained in this document for the purpose of recruiting and selecting staff., 08/23/22
Personal Information
- Date of Birth: 10/16/81
- Driving License: A, B
Hobbies and Interests
- Tango
- Guitar
- Motorbike
Short Profile - Summary
I am a collaborative leader, with solid organizational and decision-making skills, that can make an immediate contribution in reaching - and exceeding - business objectives. Trained in soft skills, as well as Agile and Scrum methodologies, I hold the Project Management Professional (PMP) Certification. Able to define the best strategy, approach and steps to develop the business creating Customer trust and satisfaction. Positive attitude to face new challenges and manage unforecast situations. Able to create professional relationships and motivate the project teams. Problem solving natural attitude.
Languages
French
Intermediate (B1)
English
Upper intermediate (B2)
Spanish
Elementary (A2)
Timeline
Amazon Service Business Leader | Service Contracts & Retrofit Solution Mgr.
Fives Intralogistics S.p.a.
01.2024 - Current
Amazon Service Business Leader
Fives Intralogistics S.p.a.
04.2021 - 12.2023
Program Manager
Comau S.p.a.
12.2018 - 04.2021
Senior Project Manager
Comau S.p.a.
01.2017 - 11.2018
Senior Project Manager
Comau S.p.a.
01.2014 - 12.2017
Project Manager
Comau S.p.a.
01.2013 - 12.2014
Project Manager
Comau S.p.a.
01.2013 - 08.2013
Project Manager
Comau S.p.a.
01.2011 - 12.2013
Program Manager
Comau S.p.a.
01.2010 - 12.2012
Project Manager
Comau S.p.a.
01.2010 - 12.2010
Workload Analyst - POWERTRAIN MACHINING & ASSEMBLY
Comau S.p.a.
01.2009 - 03.2010
Consultant
Accenture S.p.a.
02.2008 - 07.2008
High School Diploma - Science, Mathematics
Liceo Scientifico R. Caccioppoli
Master Degree - Mechanical Engineering
Università degli Studi di Salerno
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