Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lucas Eliel Dos Santos

Lucas Eliel Dos Santos

Verolanouva,VC

Summary

Flexible Italian-Brazilian professional, recently relocated to Italy and eager to embark on a new chapter. Despite leaving the airline sector, I carry a wealth of transferable skills with me, including excellent communication and customer service skills developed throughout a 12-year career. Having a strong desire to explore new things, I'm excited about the chance to use my abilities in the hospitality industry. As a committed receptionist, I am excited to add to your hostel's lively atmosphere with a proactive attitude and a readiness to learn.

Overview

12
12
years of professional experience

Work History

Flight Attendant

Latam Airlines
06.2015 - 07.2023
  • Provided personalized assistance and hospitality to passengers throughout the flight, addressing their needs and ensuring their comfort.
  • Responsible for in-flight service, including the sale and serving of food and beverages.
  • Answered passenger questions and provided solutions to issues arising during flights.

Airport Service Agent

Azul Airlines
09.2011 - 05.2015
  • Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
  • Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.

Education

Bachelor's Degree in History -

Cruzeiro Do Sul -University
São Paulo
12.2025

Skills

  • Speech Clarity
  • Multilingual Skills
  • Adaptability
  • Problem-Solving
  • Teamwork
  • Flexibility
  • Cultural Sensitivity

Languages

English
Upper intermediate (B2)
Portuguese
Bilingual or Proficient (C2)
Italian
Intermediate (B1)
Spanish
Intermediate (B1)

Timeline

Flight Attendant

Latam Airlines
06.2015 - 07.2023

Airport Service Agent

Azul Airlines
09.2011 - 05.2015

Bachelor's Degree in History -

Cruzeiro Do Sul -University

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Lucas Eliel Dos Santos