LUCIA LANNI

• Demonstrated excellence in demanding, service-focused environments , consistently ensuring safety, precision, and exceptional guest care aligned with elevated operational standards.
• Rapidly promoted to Senior Cabin Attendant within four months , assuming responsibility for leading the cabin team and overseeing the full in-flight experience.
• Acted as the main liaison between the flight deck and cabin crew , ensuring efficient communication and coordination throughout all phases of the flight.
• Conducted structured pre-flight briefings , clearly outlining service expectations, roles, safety updates, and the overall cabin strategy for the day — setting the tone for consistent, high-level performance.
• Took full ownership of setting cabin ambiance , adjusting lighting and temperature to enhance comfort and create a welcoming, elegant atmosphere aligned with passenger expectations.
• Supervised and guided the team in delivering a smooth and elevated onboard service, ensuring that every detail — from presentation to guest interaction — reflected a high standard of professionalism and care.
• Recognized as a founding member of the “Master of Grooming” team , receiving written merit from the Base Manager and Cabin Crew Regional Manager , in acknowledgment of outstanding personal presentation and attention to detail.
• Regularly entrusted with resolving complex or sensitive onboard situations through discretion, diplomacy, and calm leadership

• Highly organized and detail-oriented , with a proactive approach to delivering seamless, efficient, and customer-centric service in fast-paced, high-standard environments.
• Promoted to Senior Cabin Attendant within just 4 months of joining the company, reflecting a strong commitment to excellence, leadership qualities, and outstanding performance.
• Proven ability to build and maintain professional, discreet relationships with both colleagues and high-profile passengers, ensuring a consistent standard of elite service.
• Excellent verbal and intercultural communication skills , developed through constant interaction with international clientele and multinational crews across a variety of European and non-European routes.
• Strong problem-solving mindset , capable of assessing situations calmly, resolving challenges diplomatically, and maintaining poise under pressure.
• Effective team player , experienced in following leadership direction while also taking initiative, mentoring others, and ensuring smooth operational flow in dynamic environments.

Cabin Crew – Premium & Economy Class

• Boeing 737 | 767 | 787 Dreamliner – Short, Medium & Long-Haul Operations

Key Responsibilities & Achievements:

• Delivered a high standard of safety, discretion, and premium service on board Boeing 737, 767, and 787 Dreamliner aircraft , flying to global destinations across Europe, Asia, Africa, the Caribbean, Maldives etc. ...
• Operated in Neos's most exclusive cabin class, providing Silver Service to VIP passengers, ensuring every detail of the onboard experience was tailored to personal preferences — from customized gourmet meal plating and select international wines , to delicate amenity presentation and personalized in-flight comfort arrangements (e.g., special bedding setup, designer-branded comfort kits, ambient lighting adjustments).
• Anticipated the needs of high-profile and demanding clientele , ensuring a refined and seamless experience marked by discretion, warmth, and impeccable timing.
• Routinely performed pre-flight cabin inspections and managed all safety and emergency equipment checks, strictly following aviation regulations and Neos's operational standards.
• Supported and mentored newly hired cabin crew on procedures, elite customer care standards, and onboard protocol.
• Represented Neos as a front-line brand ambassador, maintaining the airline's high standard of Italian elegance, hospitality, and professionalism throughout all service phases.
• Accumulated extensive international layover experience in premium destinations such as Shanghai, Havana, Maldives, Zanzibar, Mombasa, and Santo Domingo , enhancing intercultural communication skills and adaptability to luxury travel expectations.

Neos, part of the Alpitour Group, is Italy's premier leisure airline and the only Italian carrier authorized to operate the Boeing 787 Dreamliner, offering full-service travel to over 85 international destinations.

Luxury Nautical Division – Executive Assistant & Administrative Support
Yacht & Superyacht Component Manufacturer – International Market

Key Responsibilities & Achievements:

• Provided high-level administrative and service support for the luxury nautical division of a company supplying premium components to prestigious global yacht brands such as Azimut-Benetti S.p.A; (world leader in yacht construction), Ferretti Group; Gulf Craft; Sunseeker .
• Managed and coordinated the organization of international business conventions, VIP client events, technical commissioning meetings, and luxury trade fairs , ensuring flawless execution and brand representation.
• Personally organized and oversaw the company's participation in major international boat shows and exhibitions , handling every detail of stand management — from design and logistics to transportation and on-site setup — in elite locations such as Dubai, Amsterdam, Düsseldorf, Cannes, and Carrara .
• Oversaw customer communication across multiple channels, including social media and online platforms, maintaining a sophisticated digital presence aligned with the company's luxury positioning.
• Designed and developed high-impact presentation materials, multimedia content , and visual assets for client meetings and brand storytelling at global industry exhibitions.
• Provided comprehensive after-sales support to a distinguished international clientele, coordinating global product shipments, documentation, and post-purchase assistance with precision and discretion.
• Independently managed the marketing and branding activities, liaising directly with high-end suppliers and creative teams to deliver tailored visual and graphic materials for exclusive events and showrooms.
• Ensured seamless client visit experiences , personally overseeing scheduling, hospitality, and bespoke service to reflect the brand's elite status.

Onboard Staff – Italo (Nuovo Trasporti Viaggiatori)

• High-Speed Rail Services – Italy

Key Responsibilities & Achievements:

• Ensured the safety, security, and comfort of passengers onboard high-speed Alstom AGV 575 and ETR 675 Italo EVO trains, maintaining the highest standards of care throughout the journey.
• Delivered exceptional, personalized service to guests in Club Ambience , including VIP and Special VIP guests, offering a first-class travel experience with utmost professionalism and discretion.
• Took ownership of onboard responsibilities, including managing secure transactions , overseeing company-issued PDA devices, and handling financial accountability with precision.
• Demonstrated initiative and sound judgment in resolving complex customer service scenarios, always striving for service excellence in line with the company's premium standards.
• Ensured strict compliance with NTV-MODO Operations Manual protocols, company procedures, and safety regulations, contributing to smooth, efficient, and elegant onboard operations

• Cruise Staff Entertainment / Adult Animator / Children Animator / Tour Escort
  • Main tasks and responsibilities

Roles: Cruise Staff Entertainment | Adult & Children's Animator | Tour Escort

Key Responsibilities & Highlights:

• Provided high-end guest reception and premium entertainment services on board, consistently upholding the brand's reputation for elegance and excellence.
• Served as a tour escort and luxury guide for international guests, ensuring smooth, comfortable, and culturally enriched experiences across prestigious destinations such as Dubai, various cities in India, and Maldives.
• Managed different tour groups with professionalism and grace, offering personalized attention and multilingual support in high-demand environments.
• Represented the cruise line at formal galas, VIP events, and guest meetings held in the presence of the ship's Captain, demonstrating discretion, sophistication, and first-class communication skills.
• Cultivated an atmosphere of exclusivity and refinement, delivering seamless service tailored to a discerning, multicultural clientele