Lucia Panero

• Management of the Customer Care switchboard and compilation of customer assistance requests received by phone and via chat;
• Order processing for the headquarters and foreign branches (China, Germany, France, Spain, Brazil);
• Management and preparation of shipments within the EU and outside the EU;
• Compilation of archive for licenses delivered by third-party companies;
• Support to the purchasing office in communication and follow-up with foreign suppliers;
• Support for the commercial back office in order placement and sale of service contracts;
• Creation of procedures for the correct workflow with attached translation into English;
• Planning of technical interventions in Italy and abroad;
• Organization of technicians' business trips, purchasing travel tickets, and rental cars

• Conducted thorough policy reviews for existing clients, identifying gaps in coverage and recommending appropriate solutions;
• Delivered tailored insurance presentations to diverse audiences, demonstrating the benefits of specific policies and coverage options;
• Evaluated competitor offerings by researching market trends to inform targeted sales pitches that highlighted unique value propositions of available policies;
• In-depth analysis of insurance solutions regarding car policies, life, property damage, investments, supplementary pensions, and corporate welfare.

Promotion and sale of products for third-party companies in supermarkets

Promotion and sale of products for third-party companies in supermarkets

• Enhanced store sales by creating visually appealing and strategically placed product displays
• Promotion and sale of products for third-party companies in supermarkets

• Enhanced store sales by creating visually appealing and strategically placed product displays.
• Promotion and sale of products for third-party companies in supermarkets

Promotion and sale of products for third-party companies in supermarkets

• Providing information to tourists
• Assistance in hotel booking
• Planning of excursions
• Management and organization of the office