Lucia Santoro
Milano,MI
Profilo professionale
Professionista con eccellenti capacità di comunicazione e gestione del tempo, abile nel multitasking e nell'uso della suite Microsoft Office. Esperto nel lavorare sotto pressione e in team, con un approccio orientato ai risultati.
Panoramica
14
14
years of professional experience
Esperienza lavorativa
Executive Assistant
Chanel
Vittuone, MI
2025.02 - ad oggi
- organizzazione riunioni, visite ed eventi;
- gestione agenda direttore Sito;
- coordinamento delle attività del Comitato di Direzione;
- predisposizione documentazione, reportistica e presentazioni per meeting interni (Comitati operativi, comitati di allineamento)ed esterni;
- organizzazione viaggi per il direttore di sito e invio relativa Nota Spese;
- acquisto materiale vario tramite portale dedicato (COUPA)
- gestione comunicazione interna e comunicazione con ufficio comunicazione Parigi
- coordinamento con altre assistenti su alcuni temi (viaggi, riunioni ecc)
- supporto HR in alcune attività di onboarding
Office Support Assistant
NATO
La Spezia, SP
2019.03 - 2025.01
- Process travel claim for the whole division.
- Maintain files, rosters and records, routes documents and correspondence as required;
- Dispatch correspondence ensuring control of classified material;
- Monitor the daily programme, schedules and arranges meetings and appointments;
- Make arrangements for conference calls and video teleconferences;
- Enter information into the NATO automated financial system;
- Coordinate HR administration related activities within the office (onboarding process for IT contractors);
- Arrange social activities as required, including transport and accommodation;
- Process purchase requests through NATO Financial System.
- Welcome office visitors and alerted staff to arrivals of scheduled appointments.
- Execute record filing system to improve document organization and management.
- Organized weekly staff meetings and logged minutes for corporate records.
Executive Assistant to the General Manager
CM-TS Srl
Taranto
2015.11 - 2018.12
- Contributed to smooth business operations by planning and organizing meetings and conferences.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Created expense reports, budgets and filing systems for management team.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
Pavilion Assistant
EXPO Milan 2015
Milano
2015.04 - 2015.10
- Supported General Director of the UAE Pavilion in his daily activities
- Participated in meetings and taking notes
- Followed-up on pending actions list
- Organized and coordinated VIP visits
- Coordinated large events and official national ceremonies
- Accredited into visitors' system all visitors to the Pavilion
- Processed PO and organized business trips.
Flight Attendant
Emirates Airlines
Dubai
2011.03 - 2011.09
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Ensure safety and comfort of customers onboard aircraft.
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
Istruzione
Master's degree - Foreign Languages for International Cooperation
Università D'Annunzio
Pescara2014-07
Bachelor's Degree - translation studies
Università d'Annunzio
Pescara2010-07
Competenze
- Ability to Work in a Team
- Communication Skills
- Ability to Work Under Pressure
- Effective Time Management
- Microsoft Office Suite
- Ability to Multitask
Languages
Arabic
Base
English
Esperto
French
Avanzato
Hobby e interessi
Writing, working out, read in foreign languages
Courses
- Project Management Course, 24ore Business School Jan 2020 — Mar 2020
- Share Point Course, NCIA Agency Feb 2023 — Feb 2023
Cronologia
Executive Assistant
Chanel
2025.02 - ad oggi
Office Support Assistant
NATO
2019.03 - 2025.01
Executive Assistant to the General Manager
CM-TS Srl
2015.11 - 2018.12
Pavilion Assistant
EXPO Milan 2015
2015.04 - 2015.10
Flight Attendant
Emirates Airlines
2011.03 - 2011.09
Bachelor's Degree - translation studies
Università d'Annunzio
Master's degree - Foreign Languages for International Cooperation
Università D'Annunzio