Hi, I’m
LUCIA TALOTTI
Bornemouth
Overview
14
years of professional experience
1
Certificate
Work History
I.S.S. Fazzini–Giuliani
English Language Teacher
11.2024 - 06.2025
Job overview
- Developed engaging lesson plans to enhance student comprehension and interest in English language concepts.
- Facilitated interactive activities to promote language acquisition and improve communication skills among students.
- Assessed student progress through regular evaluations, providing constructive feedback for improvement.
- Implemented innovative teaching strategies to address diverse learning styles and needs within the classroom.
AVASK Accounting and Business Consultants Ltd
Business Development Administrator
11.2021 - 05.2024
Job overview
- Facilitate the setup of new clients, meticulously handling VAT & EPR Registration documents.
- Engage with clients, colleagues, and external partners via phone and email, ensuring clear and professional correspondence.
- Keep up to date with industry developments, proactively seeking knowledge to enhance your expertise.
- Tackle ad-hoc tasks efficiently, demonstrating flexibility and resourcefulness.
- Skilfully handle a diverse client portfolio, delivering exceptional service.
- Monitor and meet deadlines consistently, both for routine tasks and unexpected requests.
Mitie
Operative - MTU, Covid Testing Sites
01.2021 - 06.2021
Job overview
- Ensuring individuals visiting site have as pleasant experience as possible and their visit is managed in professional way
- Communicate with over 150 individuals attending site to be tested
- Ensure to understand process and providing them with
support and reassurance throughout testing process, observing social distancing and site protocols at all times - Undertake all mandatory training including personal hygiene ensuring personal hygiene is maintained to high level taking registrations
- Undertake training on Personal Protective Equipment (PPE) requirements and ensuring PPE is worn and changed in line with site protocols and taking test's to members of public
- Be vigilant at all times when on site and highlight any concerns immediately to site leadership team
- Driving to different areas
Petra Maris B&B
Guest House Manager
04.2019 - 10.2020
Job overview
- First point of contact for all hotel guests achieving high score (9.6 on booking's portal)
- Managed all aspects of guest house administration, including legal compliance, payroll, and marketing.
- Verified customers’ credit and established how customer would pay for accommodation.
- Established housekeeping service standards in regards to cleanliness and room presentation.
- Formed partnerships with local excursion providers in order to give guests access to exclusive prices and tour itineraries when booking through reception.
- Devised and implemented new breakfast menu and service standards for product delivery.
- Developed highly empathetic client relationships and earned reputation for exceeding service goals.
- Developed rate strategies to maximize revenue at times of high demand.
- Actively listened to, and followed up on customer feedback.
- Responsible for room allocation and preparation for guests with special requests.
- Management of linen, amenity, and food and beverage inventories.
- Social media management across Instagram, Facebook, and Twitter.
Conduent
Customer Support Advisor
10.2018 - 12.2018
Job overview
- Managed over 40 wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on spot.
- Managed large amounts of incoming calls, emails and online chats per day.
- Described product to customers and accurately explained details and care of merchandise.
- Effective communication skills including active listening, asking appropriate questions, clarifying issues and expressing oneself clearly.
- Maintained records of daily data communication transactions, problems, and remedial actions are taken.
MSC Cruises
Guest Service Agent Senior
12.2012 - 10.2018
Job overview
- Managed over 80 customer calls per day and solved problems reducing of 20% amount of complaints
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided elevated customer experience to generate loyal clientele.
- Politely assisted customers in person and via telephone.
- Effective liaison between customers and internal departments.
- Handled daily heavy flow of paperwork and cooperated with accounting departments on invoicing.
- Investigated and resolved customer inquiries and complaints in timely and empathetic manner.
- Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
- Coordinated private excursions for guests, including tour guide, and transportation.
- Stress tolerance and ability to maintain satisfactory work standards under pressure.
- Arranged for spa services, booking restaurants and taking room service orders.
- Weekly report list of customers with special needs.
Nazareth College
Italian Teacher Assistant
01.2011 - 03.2011
Job overview
- To gain experience in teaching Italian language.
- To plan and prepare appropriately assigned courses.
- Encouraged class of 20 students with special academic interests to fully pursue those subjects.
- Pursued professional development continually by attending educational conferences and teacher training workshops.
- To engage students in creative thinking and integrated learning experiences.
- To assign assignments and homework.
- Created and taught engaging Italian lessons and activities.
- Consistently received positive teacher evaluations from students.
- To be punctual and be available at university during official working hours.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
Education
G. D’Annunzio UniversityPescara, Italy
Master Degree from Modern Languages for Communication and International Cooperation
11.2011
D’Annunzio UniversityPescara, Italy
Bachelor from Sciences
04.2009
Skills
- International Programme coordination
- Problem solving and decision making
- Creativity & initiative
- Resilience
- Client relations & excellence
- Administrative support
- VAT Document management
- Professional correspondence
- Data accuracy
- Student orientation & advisory
- Self-Management
- Teamwork & collaboration
- Communication skills
- Foreign languages
- Attention to detail and professional integrity
Certification
- Certified Level C2 Certificate in ESOL International (C2 CEFR),British Institutes Examination Board.
- PEKIT Expert course is a certification recognised by the MIUR (Ministry of Education, University and Research) that ensures skills in the use of computer and web.
- 24 credits for teaching in the anthropo-psycho-pedagogical disciplines and teaching methodologies and technologies recognised by the MIUR (Ministry of Education, University and Research), are university training credits. E-Campus University, Milan.
- The Fundamentals of Digital Marketing certification from Google digital Garage.
- Coding and computational thinking, fundamentals of computer programming, code development. Recognised by the MIUR.
- CLIL ( Content and Language integrated Lesrning)
Languages
Italian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
German
Advanced (C1)
Spanish
Intermediate (B1)
Timeline
English Language Teacher
I.S.S. Fazzini–Giuliani
11.2024 - 06.2025
Business Development Administrator
AVASK Accounting and Business Consultants Ltd
11.2021 - 05.2024
Operative - MTU, Covid Testing Sites
Mitie
01.2021 - 06.2021
Guest House Manager
Petra Maris B&B
04.2019 - 10.2020
Customer Support Advisor
Conduent
10.2018 - 12.2018
Guest Service Agent Senior
MSC Cruises
12.2012 - 10.2018
Italian Teacher Assistant
Nazareth College
01.2011 - 03.2011
G. D’Annunzio University
Master Degree from Modern Languages for Communication and International Cooperation
D’Annunzio University
Bachelor from Sciences
Summary
Executed administrative and business support functions, leveraging international experience in education study-abroad coordination and hospitality sectors.
Oversaw high-volume administrative tasks, documentation processes, and operational compliance in dynamic environments.
Oversaw business development administration, managing VAT and EPR registrations while coordinating client onboarding processes.
Facilitated administrative coordination for international study programs at Bournemouth City College, overseeing application processing, document verification, student liaison, and enrollment support.
Facilitated structured planning, reporting, and stakeholder communication as an English language educator.
Possess bachelor's and master's degrees in linguistics, complemented by professional experience in the UK and US, demonstrating strong communication skills and adaptability.