Lucia Terzo
Segrate
Profilo professionale
Engineering background with more than 20 years of experience in quality systems management (ISO9001, ISO13485), supplier qualification, managing audits and collaborating with cross-functional teams to ensure adherence to international standards. Familiar with standards (IATF 16949, ISO27001, ISO19011, ISO9102 and AQAP2110) and methodologies (FMEA, 8D, PCDA, W5, SPC, MSA). Ability to work in multicultural environments, adaptive decision maker, proactive approach, results orientation, flexibility, critical thinking and mediation attitude.
Panoramica
2
2
years of professional experience
Esperienza lavorativa
Quality Process Assurance Manager
SIAE Microelettronica Group
03.2001 - ad oggi
- From 2022 Quality Manager ISO13485
I implemented the QMS for medical devices, achieving the ISO13485:2016 certification and appointment as Quality Manager for the medical scheme.
- From 2021 Quality Process Manager ISO9001
I am responsible for all necessary activities related to the company certifications (third and second parts audits); follows up the Non-Conformity since closure out.
Lead and support supplier quality improvement initiatives using industry best practices.
I collaborate with Quality Head of the Group to establish quality goals, perform risk analysis and defining and monitoring the Company KPI.
- From 2016 Quality Process Engineer
I support the company in case of “non-standard” product to develop tailored processes to satisfy customer requests.
I draft and deploy system and process documentations.
I ensure the correct management of calibration and traceability of instruments (MSA).
- From2010 Quality Supplier Engineer
I support the suppliers process selection defining quality standards and criteria.
Build and maintain strong partnerships with suppliers, to drive alignment and performance.
- From 2006 Installation&Commissioning Lead auditor
I lead quality audit on field ensuring excellence in installation service and process compliance.
- From 2001 Customer Claim Manager
I am POC (Point of Contact) into the organization in case of complaints as well as supporting field data analysis and providing valuable feedback towards the customer as well as inside the organization. I Ensure customer claims are properly managed.
Conduct and support in Root Cause Analysis (RCA).
Quality Process Engineer
Getrag Italia-Automotive
Bari, BA
11.1998 - 03.2001
- Within the German multinational during its start-up phase, I developed sampling plans to ensure robust statistical process control (SPC) to reduce scraps. I also helped to create the QMS according to IATF 16949, drafting and updating of technical documentation (control plans, flow chart, test reports, etc.), handling Measurement System Analysis (MSA) and Production Part Approval Process (PPAP), training on quality matters and perform process/product audits.
Istruzione
Bachelor’s degree - Mechanical Engineering
Polytechnic University of Bari
07-1998
Competenze
- Proficiency in the use of Microsoft Office 365, SAP , Qlik Analytics View
- Quality best practises: FMEA, 8D, PCDA, W5, SPC, Pareto, fishbone diagram, MSA;
- Native language Italian, fluent in English, basic in French
Disclaimer
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Cronologia
Quality Process Assurance Manager
SIAE Microelettronica Group
03.2001 - ad oggi
Quality Process Engineer
Getrag Italia-Automotive
11.1998 - 03.2001
Bachelor’s degree - Mechanical Engineering
Polytechnic University of Bari