Lucrezia Giglietti
Perugia,Perugia
Summary
Dynamic and proactive professional with excellent problem solving skills and attention to detail. Accustomed to working outside of the comfort zone, adapting to different contexts and customer-oriented. Highly motivated and predisposed to teamwork.
Overview
10
10
years of professional experience
Work History
Portfolio Developer
Home In Italy
Perugia, Italy
09.2019 - Current
- Management and development of luxury villa portfolio, including the identification of new properties for acquisition or rental.
- Conducted market and trend analysis to define pricing strategies aimed at maximizing profitability and competitiveness.
- Collaborated with the marketing team to promote villas across major digital channels and enhance visibility.
- Maintained strong relationships with property owners, overseeing contracts and performance management.
- Coordinated operational activities to ensure all villas were maintained in excellent condition and ready for rental.
- Monitored portfolio performance, analyzing occupancy rates, guest reviews, and revenue to optimize operations.
- Handled the graphic direction for a feature article in the internationally acclaimed Condé Nast Traveller.
Concierge Department
Home In Italy
Perugia, Italy
06.2016 - 09.2019
- Management and coordination of personalized guest services, ensuring an exclusive and seamless stay experience.
- Organization of luxury activities, such as gourmet restaurant reservations, private tours, limousine transfers, and yacht rentals.
- Provided assistance and support throughout guests' stay, promptly resolving any issues or urgent requests.
- Collaborated with local suppliers and partners to deliver premium services, maintaining high standards of quality and guest satisfaction.
- Managed and coordinated the concierge team, ensuring high-quality service and a personalized experience for each guest.
- Supervised the team’s daily operations, assigned tasks, monitored performance, and ensured all guest requests were addressed promptly and efficiently.
- Handled logistics and reservations for value-added services, including wellness experiences, bespoke events, and entertainment options.
- Monitored guest satisfaction through post-stay follow-ups to gather feedback and continuously enhance the guest experience.
Theatrical Mask
Umbria Jazz
Perugia, Italy
07.2015 - 07.2016
- Oversaw reception and public assistance, delivering a seamless and enjoyable experience for attendees.
- Coordinated backstage operations, managed event logistics, and ensured adherence to schedules and organizational protocols.
Sales promoter
Eurochocolate
Perugia, Italy
10.2015 - 11.2015
- Managed inventory to ensure smooth sales operations and product availability.
- Communicated effectively with potential buyers to understand their needs and recommend suitable products.
- Handled sales and product promotions while delivering high-quality customer service.
- Contributed to stand organization during events, assisted visitors, answered questions, and ensured a positive shopping experience — significantly impacting overall event success.
Education
High School Diploma - Linguistic
Linguistic High School
Perugia, Provincia di PerugiaSkills
- Problem solving
- Ability to manage deadlines in short time
- Dynamism and habit of acting outside comfort zone
- Precision and attention to detail
- Organizational techniques
- Determination and proactivity
- Ability to adapt and flexibility
- Quantitative approach and ability to resolve complex issues
- Customer oriented
- Ability to adapt to contexts of different extractions
- Predisposition to teamwork
- Strong motivation and proactive attitude
Languages
Italian
Native
English
Fluent
French
Intermediate
Spanish
Elementary
Affiliations
- I am an extremely curious person and always looking for new stimuli. My passion for travel, both professional and personal, allows me to explore new places and continuously enrich my experiences. As a child I practiced scouting, an activity that taught me independence and the spirit of adaptation. Another great passion of mine is sports, which allows me to always test myself and challenge myself to achieve continuous improvement. Furthermore, I am passionate about wine and I completed the sommelier course, acquiring solid foundations in Italian viticulture and a global overview of the world of wine.
Timeline
Portfolio Developer
Home In Italy
09.2019 - Current
Concierge Department
Home In Italy
06.2016 - 09.2019
Sales promoter
Eurochocolate
10.2015 - 11.2015
Theatrical Mask
Umbria Jazz
07.2015 - 07.2016
High School Diploma - Linguistic
Linguistic High School
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