Travels
Lucrezia Mancini
Student
Chieti,Italy
Summary
Adept at fostering engaging visitor experiences and managing guest relations, I enhanced client satisfaction and streamlined processes at the Theatre. My background in public speaking and cultural awareness has prepared me to excel in dynamic environments. Achievements include developing multilingual tour content and leading teams in high-pressure settings. My research and writing skills are constantly tested at university.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Volunteer
FAI
Italy
10.2024 - Current
- Built personal relationships with guests to promote positive experiences.
- Collaborated with fellow guides for continuous improvement of tour offerings based on customer feedback and industry trends.
- Enhanced visitor experience by providing engaging and informative tours of various sites.
- Increased client satisfaction by tailoring tour content to suit individual interests and preferences.
- Developed comprehensive knowledge of historical landmarks, cultural events, and natural attractions to provide accurate information during tours.
- Acquired proficiency in multiple languages to more effectively communicate with international visitors during guided tours.
- Streamlined tour booking process by effectively managing reservations, payments, and confirmations.
- Assisted with the development of promotional materials such as brochures, website content, and social media posts to attract new clients and promote company offerings.
- Guided groups of up to 30 people on scheduled tours.
- Collaborated with other tour guides to provide comprehensive and enjoyable experience.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
Theatre Usher
Teatro Marrucino
Chieti
09.2023 - Current
- Exposed theatre goods and artworks to visitors that required a guide.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Directed ticket holders to seats and facility locations.
- Provided information about current and future events at facility.
- Ensured accessibility accommodations were provided for patrons with disabilities or special needs when necessary.
- Participated in emergency planning, familiarizing oneself with evacuation routes, safety protocols, and first aid procedures.
Waitress
Pub
09.2018 - 08.2024
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Event Hostess
Adecco
01.2018 - 01.2018
- Managed registration process for attendees, maintaining accurate records and streamlining check-in procedures.
- Resolved guest concerns promptly and professionally, displaying excellent customer service skills in high-pressure situations.
- Collaborated with security personnel to maintain a safe environment for all attendees, addressing potential issues proactively.
Education
Bachelor of Arts - Literature And Art History
University of "Gabriele D'Annunzio"
Chieti 10.2018 - Current
Skills
Teamwork and collaboration
Research
Public speaking
Multitasking and organization
Positive attitude
Cultural awareness
Assertiveness
Professional appearance
Guest relations management
Interests
Art events
Cinemas and Theatres
Museums
Photography
Music
Home decor
Writing
Timeline
Volunteer
FAI
10.2024 - Current
Theatre Usher
Teatro Marrucino
09.2023 - Current
Bachelor of Arts - Literature And Art History
University of "Gabriele D'Annunzio"
10.2018 - Current
Waitress
Pub
09.2018 - 08.2024
Event Hostess
Adecco
01.2018 - 01.2018