Lucrezia Zampollo
Ferrara,FE
Summary
Dynamic hospitality professional with a proven track record at Chez Madame, enhancing property value and fostering customer loyalty through exceptional communication and interpersonal skills.
Hospitality professional prepared for overseeing daily operations of bed and breakfast. Proven background in delivering exceptional guest experiences and maintaining property standards. Known for fostering teamwork and adapting to changing guest needs. Skilled in guest relations and property management.
Overview
3
3
years of professional experience
Work History
Bed and Breakfast Proprietor
Chez Madame
06.2023 - 10.2024
- Managed financials including budgeting, expense tracking, payroll processing, and tax reporting for optimal profitability.
- Enhanced property value by maintaining the bed and breakfast''s historic charm while incorporating modern amenities.
- Established strong rapport with guests through excellent communication skills, fostering long-term relationships with loyal customers.
- Created a welcoming atmosphere, ensuring guests felt at home during their stay.
- Room cleaning.
- Use of Booking by Pulse, Airbnb and website to manage reservations.
- Communication with guests via SMS or email to confirm arrival time for in-person reception.
- Guest registration via the 'Accomodation Service Website'.
Waitress Bartender
IN BOCCIO SRL
01.2023 - 04.2023
- Bar and dining room service.
- Telephone booking management.
- Setting up and restocking of refrigerators and display cases.
- Management of cash operation with POS, cash, issuing invoices.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Receptionist
Green Rooms
07.2021 - 10.2021
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
- Managed phone lines efficiently, directing calls appropriately while providing courteous assistance when necessary.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Bachelor In Tourism Sciences - Cultural Itineraries Manager
Università Degli Studi Di Ferrara
Ferrara07-2022
High School Diploma -
Vittorio Bachelet
Ferrara07-2018
Skills
- Spirit of adaptability
- Listening skills
- Communication and interpersonal skills
- Empathy and patience
- Multilingual capacity
- Hospitality
- Team building aptitude
Languages
English
Upper intermediate (B2)
French
Upper intermediate (B2)
Spanish
Elementary (A2)
German
Beginner (A1)
Timeline
Bed and Breakfast Proprietor
Chez Madame
06.2023 - 10.2024
Waitress Bartender
IN BOCCIO SRL
01.2023 - 04.2023
Receptionist
Green Rooms
07.2021 - 10.2021
Bachelor In Tourism Sciences - Cultural Itineraries Manager
Università Degli Studi Di Ferrara
High School Diploma -
Vittorio Bachelet
Similar Profiles
Grace JonesGrace Jones
Food and Beverage Attendant at Madame Hanoi, Sky City CasinoFood and Beverage Attendant at Madame Hanoi, Sky City Casino
Malissa BoothMalissa Booth
Owner-Artist at Madame Voodoo’s House of InkOwner-Artist at Madame Voodoo’s House of Ink
Egemen AltanEgemen Altan
International Sales Director at MADAME COCOInternational Sales Director at MADAME COCO