Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ludovica Colella

Forio, Naples

Summary

Dedicated Barista with a proven ability to quickly learn and master new skills and concepts. Passionate about delivering exceptional customer service and crafting great guest experiences. Possess strong communication skills, with a demonstrated history of building positive client relationships. Highly motivated to expand knowledge and expertise in the food and beverage industry, with a particular focus on bartending and mixology.

Overview

2
2
years of professional experience

Work History

Barista and Server

Boutique & Gourmet Hotel Orso Grigio
12.2023 - 09.2024
  • Skilfully served beer, wine, spirits, coffe beverages, non-alcoholic drinks and custom cocktails to 150+ guests per night
  • Maintained a clean, organised and well-stock bar area
  • Warmly welcomed 150+ patrons with a smile ensuring they were promptly served and satisfied
  • Handled and processed 2'000€+ in transactions per shift including credit, debit, and cash payments
  • Described menu items to customers and suggested products based on stated preferences.
  • Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.
  • Personalised customer orders, adapting beverages to meet individual preferences and dietary requirements.
  • Assisted in the onboarding process by teaching job responsibilities to new team members

Barista

Bar Cafe Centrale
10.2023 - 11.2023
  • Maintained regular and consistent attendance and punctuality.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Controlled line and crowd with quick, efficient service.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • A professional photographer took high-quality images and videos showcasing my cocktails and the preparation process. The results would then get published on the bar's social media platforms.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • I successfully oversaw and addressed the needs of patrons displaying signs of intoxication at the bar where I was employed, ensuring a safe and enjoyable environment for all guests.

Barista

Gabbiano Beach-Restaurant, beach club & sunset
07.2023 - 09.2023
  • Cleaned and sanitised work areas, utensils and equipment.
  • Maintained calm demeanour during high-volume periods and special events.
  • Operated espresso machines and other coffee-making equipment with expertise, ensuring high-quality beverage production.
  • Disposed of waste and recycling in appropriate containers.

Server and Barista intern

Botania Relais & Spa
05.2022 - 05.2022
  • Executed tasks according to supervisors' directives
  • Cooperated in making handmade syrups and liquors for signature cocktails
  • Interacted with customers to ensure satisfaction and efficiently handled their orders
  • Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
  • Helped bar staff prepare garnishes and restock inventory before service.
  • Acquired the skill of crafting signature cocktails under the guidance of the head barman.
  • Ensured constant availability of stocked food items in the buffet area

Education

Diploma of Higher Education - nutritional science and bar management

Istituto Professionale di Stato "Telese"
2023

Skills

  • POS system operation
  • Food preparation and safety
  • Beverage preparation
  • Cash register operation
  • Teamwork and collaboration
  • Quick learner

Languages

English
Advanced
C1
German
Beginner
A1
Italian
Bilingual or Proficient (C2)

Timeline

Barista and Server

Boutique & Gourmet Hotel Orso Grigio
12.2023 - 09.2024

Barista

Bar Cafe Centrale
10.2023 - 11.2023

Barista

Gabbiano Beach-Restaurant, beach club & sunset
07.2023 - 09.2023

Server and Barista intern

Botania Relais & Spa
05.2022 - 05.2022

Diploma of Higher Education - nutritional science and bar management

Istituto Professionale di Stato "Telese"

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Ludovica Colella