Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ludovica Scaletta

Turin

Summary

Dynamic finance professional with a proven track record in business controlling, assisting Head of Finance in enhancing financial operations and streamlining HR processes, achieving significant efficiency improvements. Known for problem-solving abilities and a commitment to maintaining rigorous internal controls.
Adept at leveraging Business Intelligence data, I significantly helped enhancing financial operations and reporting accuracy at Erqole. The collaborative leadership style has fostered a culture of continuous process improvements, achieving streamlined workflows and heightened compliance.

Overview

9
9
years of professional experience

Work History

Finance Supervisor

Erqole
03.2023 - Current
  • Supported in managing the day to day operation of the Finance team, acting as the first point of contact for any team issues that may arise.
  • Maintained a strong accounting & operational control environment to safeguard assets, improve operations and manage business risks.
  • Facilitated the successful integration of acquired companies into existing financial systems and processes,
  • Ensured compliance with regulatory requirements by staying current on industry standards and local operating procedures.
  • Leveraged technology and effectively used information systems and tools to generate financial reports and provide Head of Finance and Management with analytical support to drive decision making.
  • Assisted in the successful completion of external audits by providing comprehensive documentation and addressing auditor inquiries efficiently.
  • Provided timely and accurate financial information to stakeholders by establishing efficient communication channels between departments.
  • Enhanced the accuracy of budgeting and forecasting models, enabling more informed decision-making processes for management.
  • Increased efficiency in financial operations by automating manual tasks and optimizing software systems usage.
  • Assisted Head of Finance in preparing and presenting budget proposals with detailed explanations of anticipated revenue and expenses, aligning resource allocation with strategic priorities.
  • Ensured that P&L is accurate and statements are delivered in a timely manner.
  • Developed robust internal controls that significantly reduced instances of fraud and errors within the finance department.
  • Led process improvement projects within the finance function, resulting in streamlined workflows and enhanced collaboration among team members.
  • Collaborated with cross-functional teams on strategic planning initiatives, ensuring alignment with overall corporate objectives from a financial perspective.
  • Improved financial reporting accuracy by streamlining data collection processes and implementing stringent review procedures.
  • Streamlined month-end closing procedures, reducing time spent on reconciliations and ensuring timely financial statement preparation.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Analyzed business processes to identify cost savings and operational efficiencies.
  • Supported Head of Finance with special projects and additional job duties.
  • Evaluated and negotiated contracts to procure favorable financial terms.

HR Coordinator

Augustus Hotel & Resort
12.2020 - 02.2023
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Assisted in payroll processing, ensuring accurate compensation for all employees based on hours worked and applicable deductions.
  • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
  • Streamlined HR processes for increased efficiency, reducing time spent on administrative tasks.
  • Reviewed human resources paperwork for accuracy and completeness.
  • Reduced time-to-hire by optimizing interview scheduling processes, leading to faster decision making.
  • Acted as a liaison between employees and management during periods of organizational change, providing guidance and support throughout the transition process.
  • Collaborated with department heads to identify staffing needs and develop job descriptions tailored to specific roles.
  • Supported employee relations, cultivating retention with welcoming and inclusive work culture.
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.

Front Office Agent

Augustus Hotel & Resort
04.2019 - 01.2020
  • Enhanced guest satisfaction by providing efficient check-in and check-out processes.
  • Implemented a system to track lost-and-found items more effectively, increasing the return rate of lost belongings to their rightful owners.
  • Assisted in revenue management strategies by analyzing booking patterns and implementing pricing adjustments accordingly.
  • Collaborated with housekeeping staff to ensure rooms were ready for guests upon arrival.
  • Provided exceptional concierge services by making restaurant reservations or arranging transportation for guests upon request.
  • Maintained a high level of guest service, resulting in positive online reviews and repeat business.
  • Handled sensitive guest information discreetly, maintaining confidentiality and trust at all times.
  • Processed payments accurately and efficiently, minimizing billing discrepancies and disputes.
  • Managed guest complaints effectively, ensuring prompt resolution and maintaining customer loyalty.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.

Front Office & Reservation Agent

QC Terme
11.2018 - 03.2019
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
  • Boosted revenue with upselling additional services such as room upgrades, meal plans, and special event bookings.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Collaborated with team members to streamline reservation processes, ensuring a seamless guest experience from booking to checkout.
  • Provided support during peak periods or staff shortages by cross-training in other areas of the hotel, demonstrating versatility and commitment to customer service excellence.

Business Travel Consultant

Uvet GBT
01.2016 - 10.2018
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Developed strong relationships with vendors, ensuring negotiated rates and preferred availability for clients.
  • Coordinated group travel arrangements for meetings or events involving attendees from multiple locations.
  • Served as a trusted advisor on business travel matters, offering expert guidance based on extensive industry knowledge.
  • Managed complex itineraries for multiple travelers, coordinating flights, accommodations, and ground transportation.
  • Streamlined business travel processes for increased efficiency and cost savings.
  • Conducted research on industry trends to maintain updated knowledge on best practices in corporate travel management.
  • Maintained accurate records of all bookings, modifications, cancellations, and related transactions in the company database.
  • Reduced client travel costs by identifying alternative routes and recommending cost-effective options.
  • Collaborated with team members to ensure seamless service delivery during high-volume periods.
  • Supported sales efforts by preparing detailed proposals tailored to prospective clients'' unique requirements.
  • Ensured compliance with corporate policies regarding employee safety during business travels.
  • Assisted clients with flight changes and cancellations to minimize travel disruptions.
  • Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.

Education

HR & Digital Skills - Business Development And Digital Transformation

24 Ore Business School
Milan, Italy
04-2022

Master In Economics & Marketing - Tourism

LUISS School of Government
Rome
11.2015

Laurea Triennale - International Politics

Università Degli Studi Di Torino
Torino
03.2015

Skills

  • Business Intelligence Analyst
  • Tax & Auditing procedures
  • IFRS Knowledge
  • Time Management
  • Adaptability and Flexibility
  • Prioritizing and Planning
  • Proactive and Focused

Languages

English
Advanced (C1)
French
Advanced (C1)

Timeline

Finance Supervisor

Erqole
03.2023 - Current

HR Coordinator

Augustus Hotel & Resort
12.2020 - 02.2023

Front Office Agent

Augustus Hotel & Resort
04.2019 - 01.2020

Front Office & Reservation Agent

QC Terme
11.2018 - 03.2019

Business Travel Consultant

Uvet GBT
01.2016 - 10.2018

HR & Digital Skills - Business Development And Digital Transformation

24 Ore Business School

Master In Economics & Marketing - Tourism

LUISS School of Government

Laurea Triennale - International Politics

Università Degli Studi Di Torino

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Ludovica Scaletta