Luigi Amadio
San Donà di Pive
Summary
Dynamic professional with a focus on account management and market development. Cultivated strong relationships with customers to enhance loyalty and drive revenue growth. Demonstrates leadership by mentoring teams and resolving complex client issues effectively.
Overview
24
24
years of professional experience
Work History
Senior Account Manager
Quickspin AB (Playtech Group)
09.2024 - 02.2026
- Managed key customers accounts for successful market entries in Brazil and Peru'
- Attended industry shows and networking events to build relationships with new and existing customers, in order maintain a loyal client base.
- Drove commercial performance through portfolio optimisation and partner alignment strategies
- Re-engaged customers from dormant accounts, increasing revenue.
- Resolved complex client issues, ensuring swift and satisfactory outcomes for all parties involved.
Sabbatical Time
none
Italy
10.2021 - 08.2024
- Studing and practising olistic disciplines
- Psicology behaviour, beginner level
- Sincronicities and socila patterns, beginner
Senior Account Manager
NetEnt Malta LTD
01.2018 - 06.2020
- Team go to person for Italian and Asian markets
- Built long-term partnerships with both existing and new operators, becoming a trusted strategic partner
- Advised product teams on Asian-themed games, mechanics, and market requirements
- Adapted game presentations and commercial tools for regional operators and customers
- Presented our products to C-level stakeholders at local Igaming events.
Key Account Manager
NetEnt Malta LTD
01.2017 - 01.2018
- Drove significant revenue growth through partnerships with international operators
- Led quarterly Italian market promotions across specific targeted markets
- Acted as internal reference point for Tier-1 Italian operators, supporting our presence with market tailored roadshow.
- Managed the first-ever go-live of NetEnt Live Casino (“Live Beyond Live”)
- Coordinated game certification workshops with top Italian operators to optimaze our internal compliance and certification process
- Delivered performance reviews and presentations to senior management, highlighting key insights and strategic recommendations
Account Manager
NetEnt Malta LTD
04.2016 - 01.2017
- Managed high revenues customers portfolio
- Constant quaterly performances review with customers
- Run monthly reports on performances, searching for revenues increase opportunities
- Delivered training sessions and onboarding sessions to new signed operators
- Resolved customer issues and complaints with quick-thinking problem-solving.
Head of Gaming for Casino and Poker
Leaderbet Casino LTD
04.2011 - 04.2016
- Owned all gaming lifecycle of new products, from contract negotiations to go live day
- Facilitated MGA licensing for Casino and Poker products
- Coordinated with technical and marketing teams to ensure successful product proposal to our customers
- Led team of 4 in product operations, optimising processes and enhancing partner tools
- Delivered monthly performance and financial reports to shareholders
- Represented the company at industry summits and VIP events with our service providers
Head of RNG products (Poker and Casino)
Goldbet Sportwetten
04.2009 - 04.2011
- Managed relationships with at the time, major suppliers of Casino and Poker product.
- Led a team of 4 across casino and poker product operations
- Collaborated with IT and Marketing teams to develop casino and poker portals, improving user experience
- Facilitated cross-selling initiatives between sportsbook, online casino and land-based shops, increasing customer/agents engagement
- Achieved over €4.5 MILS in monthly gross revenues
Casino Manager
Starpricebet GmbH
Klagenfurt, Austria
06.2008 - 02.2009
- Created new section for Casino offering to the existing sportbook offer
- Started the process for MGA license
- Provided internal training to support on new offering and site updates.
Casino Manager
Bet1128
London
05.2006 - 05.2008
- Anti fraud and game activities daily chek
- Learning online product offering, being internal reference for back office and functionality know how
- Contributing on develoment of new poker games offer to our customers
- Collaborated with our tech team to translate customers needs into functions
- Reference for our support team about difficult disputes with our agents and final customers
Dealer → Inspector
Grosvenor Casino (Rank Group)
London
05.2002 - 02.2006
- Advanced from dealer to inspector across all table games offered on the gaming floor
- Cultivated skills in pressure management, customer relations, and operational discipline to enhance service delivery
- Engaged in ongoing training to maintain knowledge of industry trends, gaming regulations, and customer service practices
Education
Diploma Ragioneria - Accountancy, Math’s, English
G. Parini
Mestre-Venezia, Italy07-1994
Skills
- AccountManagement
- Regulated Markets entry
- Commercial Strategy & Market Development
- Casino Products & Game Portfolio Optimization
- Revenue Growth & Performance Analysis
- Team Leadership & Mentoring
Languages
Italian
First Language
English
Advanced
C1
Custom Section
- Strong commercial approach
- Good presentation skills
- People person
References
References are available on request.
Hobbies and Interests
- Strategic games (chess)
- Fitness and endurance training
- Cooking
- Travel
- Canine behavioral studies
Timeline
Senior Account Manager
Quickspin AB (Playtech Group)
09.2024 - 02.2026
Sabbatical Time
none
10.2021 - 08.2024
Senior Account Manager
NetEnt Malta LTD
01.2018 - 06.2020
Key Account Manager
NetEnt Malta LTD
01.2017 - 01.2018
Account Manager
NetEnt Malta LTD
04.2016 - 01.2017
Head of Gaming for Casino and Poker
Leaderbet Casino LTD
04.2011 - 04.2016
Head of RNG products (Poker and Casino)
Goldbet Sportwetten
04.2009 - 04.2011
Casino Manager
Starpricebet GmbH
06.2008 - 02.2009
Casino Manager
Bet1128
05.2006 - 05.2008
Dealer → Inspector
Grosvenor Casino (Rank Group)
05.2002 - 02.2006
Diploma Ragioneria - Accountancy, Math’s, English
G. Parini