Luigi Maffei
Langley
Summary
Dynamic and passionate luxury retail professional with over a decade of experience collaborating with iconic brands including Chanel, Harrods, and Schiaparelli. Recognized for delivering exceptional customer experiences, driving high sales performance, and enhancing brand visibility through expert visual merchandising and clienteling strategies. Proven track record in team management, consistently exceeding targets, executing exclusive events, and fostering long-term relationships with high-net-worth clientele. A creative, hands-on approach combined with strong attention to detail and a flair for luxury aesthetics provides a distinctive edge in the competitive retail landscape.
Overview
13
13
years of professional experience
Work History
Team Manager
Harvey Nichols
05.2025 - Current
- Led 1-to-1 performance meetings and probation reviews, providing real-time feedback to support individual growth and elevate team standards.
- Played a key role in enhancing service quality and client experience as part of HN’s ongoing renovation and transformation plan.
- Managed recruitment processes, holiday and absence planning, ensuring smooth operations and full team coverage.
- Arranged targeted training sessions with external brands to strengthen team skills and boost product knowledge.
- Collaborated with Buying and Visual Merchandising teams to improve brand visibility, driving weekly floor moves based on performance.
- Successfully achieved weekly sales targets four times and exceeded monthly target once, directly contributing to commercial success.
Supervisor (Harrods)
Schiaparelli
01.2023 - 04.2025
- Spearheaded the launch of two successful pop-up boutiques, including a high-profile opening in Mumbai, enhancing brand visibility in key markets.
- Ensured seamless operational alignment between Schiaparelli’s flagship stores in London and Paris, streamlining communication and execution.
- Drove significant business growth through strategic client activations and collaborations with top-tier personal shoppers.
- Led regular staff trainings to elevate service excellence and deepen product knowledge across the team.
- Curated bespoke luxury experiences through home appointments, reinforcing the brand’s high-touch approach to clienteling.
- Personally hosted and managed VIP clients during Haute Couture and Fashion Week shows in Paris, ensuring an exceptional brand experience.
- Achieved a record-breaking single sale of £164,700 (29 units), demonstrating strong commercial acumen and client relationship management.
- Delivered over £6.4M in sales in the first year and £10.6M in the second year, exceeding performance expectations.
- Maintained impeccable visual merchandising standards and worked closely with the Store Director to reinforce brand identity.
- Oversaw stock deliveries, floor presentation, and product replenishment to ensure a consistently elevated in-store experience.
Ready-to-Wear & Fine Jewellery Sales Specialist
Chanel
04.2017 - 01.2023
- Represented Chanel’s most prestigious categories—Ready-to-Wear and Fine Jewellery—to an elite international clientele.
- Consistently delivered exceptional client experiences by flawlessly executing the Chanel Selling Ceremony.
- Recognised as Top Sales Consultant for RTW on three occasions within just four months.
- Secured a standout individual sale worth £42,000, combining high-value RTW and fine jewellery pieces.
- Upheld impeccable visual merchandising standards across departments, enhancing the boutique’s luxury presentation.
- Cultivated and maintained strong client relationships, driving long-term loyalty and high-value repeat business.
- Provided exceptional after-sales service, ensuring full alignment with Chanel’s prestige standards.
Sales Associate / Visual Merchandising Specialist
Harrods International
07.2015 - 04.2017
- Supported leading luxury brands through strategic visual merchandising and strong commercial execution.
- Adapted VM and sales approaches in line with seasonal trends and brand directives to maximise visibility and customer engagement.
- Collaborated closely with buyers and management to influence stock flow, pricing, and product placement strategies.
- Delivered exceptional customer service while partnering with brand representatives to enhance in-store performance and brand presence.
Sales Associate (Ralph Lauren Consultant)
Harrods
03.2014 - 07.2015
- Generated over £800,000 in sales within 8 months, consistently exceeding daily targets and driving strong commercial results.
- Closed a record individual sale of £13,200, featuring luxury menswear brands including Valentino and Brioni.
- Delivered exceptional customer service, combining in-depth brand knowledge with expert styling consultation.
- Built and maintained loyal client relationships through personalised service and attentive post-sale follow-up.
Visual Merchandiser & Window Dresser
Freelance
06.2012 - 03.2014
- Created and executed visual merchandising plans and window displays across multiple fashion retailers, enhancing brand presence and customer engagement.
- Supported new store openings with strategic layout planning, customer flow optimization, and signage execution.
- Delivered seasonal trend analysis and tailored in-store strategies to drive product visibility and boost sales performance.
- Collaborated closely with creative and marketing teams to ensure consistent brand identity across all customer touchpoints.
Education
Master - Fashion Visual Merchandising & Window Dressing
Accademia Vetrinistica
05.2013
Classical Lyceum Diploma - undefined
Liceo Classico Statale M. Cutelli
01.2007
Skills
- High-End Client Engagement & Global Relationship Building
- Visual Merchandising & Brand Presentation Excellence
- Strategic Event Planning & In-Store Activation Management
- Sales Target Achievement & Commercial Performance
- Team Leadership, Coaching & Staff Development
- Inventory Control & Stock Optimization
- Brand Storytelling & Client Experience Enhancement
Languages
English
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)
French
Intermediate (B1)
Timeline
Team Manager
Harvey Nichols
05.2025 - Current
Supervisor (Harrods)
Schiaparelli
01.2023 - 04.2025
Ready-to-Wear & Fine Jewellery Sales Specialist
Chanel
04.2017 - 01.2023
Sales Associate / Visual Merchandising Specialist
Harrods International
07.2015 - 04.2017
Sales Associate (Ralph Lauren Consultant)
Harrods
03.2014 - 07.2015
Visual Merchandiser & Window Dresser
Freelance
06.2012 - 03.2014
Classical Lyceum Diploma - undefined
Liceo Classico Statale M. Cutelli
Master - Fashion Visual Merchandising & Window Dressing
Accademia Vetrinistica
Hobbies and Interests
Art, Photography, Antiques, Museums, Global Travel, Fashion History, Architecture
References
Available on request
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