Luigi Nardone
Rome
Summary
Creative, passionate and dynamic professional with a broad-based transferrable skill set in finance, credit and customer management with 14 years experience in banking institutions. I am resourceful, with group work skills, problem-solving skills, and an outgoing personality. Customer service-oriented, accustomed to work under pressure and dealing with work and clients' needs. Able to integrate into a wide range of working environments and communicate well with others in many different settings, thanks to a varied career history and experience.
Overview
18
18
years of professional experience
Work History
FAMILY AND P.O.E. MANAGER
BANCO DI DESIO E DELLA BRIANZA SPA
08.2012 - Current
- Customer management
- Financial Advisor-Financial portfolio analysis and construction
- Mortgage and Personal Loans
- Insurance Consultant
- Business development
- Monitoring of Financial risk position
- Coordination of bank counters
- Developed and maintained relationships with customers and suppliers through account development
- Accomplished multiple tasks within established timeframes
- Maintained professional, organized, and safe environment for employees and patrons
- Maximized performance by monitoring daily activities and mentoring team members
RELATIONSHIP MANAGER
BARCLAYS BANK PLC
10.2008 - 08.2012
- Exceeded back office target assigned by the Head Office (Mortgage and Personal Loans)
- Customer portfolio management
- Business development
- Built and maintained relationships with new and existing clients while providing high level of expertise
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer servic
CUSTOMER ASSISTANT
BANCA SELLA S.P.A.
10.2007 - 10.2008
- Front office banking activities
- Dealing with client's needs
- Dealing and assistance with back office department
- Maintained a clean and organized store environment, promoting an inviting atmosphere for customers
- Processed returns and exchanges efficiently, minimizing wait times for customers
- Managed multiple tasks simultaneously while maintaining composure under pressure from busy store traffic
- Built strong relationships with customers by providing personalized recommendations and attentive service
PERSONAL LOAN
CONSEL S.P.A.
08.2007 - 10.2007
- Customer assistance
- Credit check
- Assisted clients with financial planning, offering guidance on debt management and budgeting strategies.
- Served as a liaison between applicants and internal departments, streamlining communication channels during the loan process
- Implemented process improvements that reduced errors in applications, resulting in faster turnaround times for approvals
- Maintained up-to-date knowledge of industry trends, ensuring accurate information was provided to clients
BACK OFFICE OPERATOR
SANTANDER CONSUMER BANK S.P.A
08.2006 - 04.2007
- Credit check
- Birbery and ethic code regulation compliance
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers
- Provided on-the-job training to newly hired workers and team members
Education
GRADUATE - INTERNATIONAL RELATIONS AND POLITICS
UNIVERSITY OF NAPLES "L'ORIENTALE"
Naples, Italy03.2006
GRADUATE - INTERNATIONAL RELATIONS
UNIVERSITY OF NAPLES "L'ORIENTALE"
Naples, Italy12.2003
Skills
- Problem solving
- Negotiation
- Computer Skills
- Teamwork and Collaboration
- Problem Resolution
- Positive Attitude
- Adaptability and Flexibility
- Attention to Detail
- Excellent Communication
- Organizational Skills
- Work Planning and Prioritization
- Microsoft Office Package
- Time Management
- Complex Problem-Solving
- Verbal and written communication
- Staff Training and Development
- Operations Management
- Cross-Functional Teamwork
- Customer Relationship Management (CRM)
Additional skills and training
- ISVAP 1 - Italian certification for sales and purchase insurance
- ESMA
- Full European driving license
- IT skills - good knowledge of Windows/Office Applications
Hobbies
- Rugby
- Swimming pool
- Trekking
- Lecture
Languages
English
Upper intermediate (B2)
Timeline
FAMILY AND P.O.E. MANAGER
BANCO DI DESIO E DELLA BRIANZA SPA
08.2012 - Current
RELATIONSHIP MANAGER
BARCLAYS BANK PLC
10.2008 - 08.2012
CUSTOMER ASSISTANT
BANCA SELLA S.P.A.
10.2007 - 10.2008
PERSONAL LOAN
CONSEL S.P.A.
08.2007 - 10.2007
BACK OFFICE OPERATOR
SANTANDER CONSUMER BANK S.P.A
08.2006 - 04.2007
GRADUATE - INTERNATIONAL RELATIONS AND POLITICS
UNIVERSITY OF NAPLES "L'ORIENTALE"
GRADUATE - INTERNATIONAL RELATIONS
UNIVERSITY OF NAPLES "L'ORIENTALE"
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