Luigi Panariello
Scafati
Profilo professionale
I am an experienced leader with excellent planning and execution skills. I am skilled in strategic thinking and people management, with a strong work ethic and emotional intelligence. I am proactive and flexible, with strong commercial acumen and excellent communication skills.
I am characterized by strong ambition and motivation to grow professionally in my role; I have excellent organizational and time management skills, which enable me to manage multiple projects and tasks. I can easily integrate into new work environments thanks to my team spirit and excellent listening and communication skills.
Panoramica
10
10
years of professional experience
Esperienza lavorativa
MANAGER CUSTOMER SUCCESS ENTERPRISE
MioDottore
Roma, RM
07.2024 - ad oggi
- Management of 26 reports and a team leader
- Control of the department budget, optimizing expenses and increasing operational efficiency.
- Development and implementation of corporate strategies, including long-term strategic planning.
- Collaboration with management to ensure proper sharing of objectives and strategies.
- Drive the GTM of new services at the local level
- Strategic planning of actions and processes to ensure the company's correct market positioning.
- Collaboration in expanding the company's business and strengthening its positioning.
- Definition of objectives and periodic review of company areas' alignment with expected standards.
- Strategization of procedures and flows to optimize results.
- Supervision and monitoring of the team in achieving corporate objectives, identifying critical issues and implementing corrective actions.
- Supervision of the assigned team's performance and assignment of individual and group objectives.
- Support of team members in planning activities and resolving issues.
Implementation of business strategies based on analysis of identified KPIs. - Implementation of procedures and operational flows to optimize resources.
- Hire and train new resources
- Planning employee career development based on their results.
Team Leader Enterprise Customer Success
MioDottore
Roma
07.2021 - 11.2025
- Manage the team by inspiring, motivating and guiding them
- Contribute to the growth of the company
- Educate to the corporate culture
- Monitor and achieve team targets
- Identify new business opportunities and create commercial strategies
- Hire and train new resources
- Constantly improve the skills and performance of team members and contribute to their professional and personal growth
- Collaborate and coordinate the activities of other departments related to the customer success team
- Create and monitor work processes
- Collaborate on Global projects
- Perform analysis and forecast of new revenue and churn
Enterprise Support Specialist
MioDottore
Roma
07.2020 - 06.2021
- Train clinics / polyclinics on PMS and MioDottore CRM of the Enterprise segment
- Manage a client package made up of clinics / polyclinics
Customer Success Specialist
MioDottore
Roma
02.2020 - 06.2020
- Onboarding and management of the doctors of the individual segment
Responsabile commerciale e marketing
Brugno trade srl
Scafati
10.2018 - 12.2019
- Brokerage between properties and agent network
- Coordination, support and monitoring of the agent network
- Qualitative and quantitative monitoring of the turnover of the agent network
- Development of commercial strategies
- Brokerage between the various departments (logistics, sales, administration)
- Solving commercial and logistical problems
- Business or sector: Marketing of confectionery raw materials and semi-finished products
Responsabile commerciale Veneto e Friuli Venezia Giulia
Giovva
Scafati
03.2016 - 10.2018
- Customer management (order management, commercial promotions, credit management, creation of commercial files, problem solving, customer loyalty)
- Weekly transfers, at least once a month, to customers
- Market research
- Increased number of customers
- Monitoring of the development and maintenance of trade balances of the regions of competence
- Consulting with clients and sports associations
- Brokerage between properties and customers
- Business or sector: Sportswear
Risultati conseguiti
- Sales - Sales increase of 60% YoY
- KPI achievement - Avg of 105%
- Churn Budget - lower than forecast budget and improved of 0.5% YoY
- Clients Engagement - 89% (+5% YoY)
- Resource growth - 4 manager promotions within my team
Competenze
- Leadership
- Coaching
- Strategic thinking
- Planning and Execution
- People management
- Communication
- Commercial acumen
- Flexibility
- Emotional Intelligence
- Work ethic
- Proactivity
Istruzione
medicina e chirurgia
Federico II
Napoli01.2015
Maturità Scientifica - undefined
Liceo Scientifico Renato Caccioppoli
Scafati01.2004
Languages
Italiano
Esperto
C2
Inglese
Intermedio avanzato
B2
Disclaimer
I consent to the processing of my personal data for the purpose of recruitment for the position to which I am applying.
Qualità
- Excellent knowledge of the microsoft package
- Excellent knowledge of CRMs: Hubspot, Hays, SalesForce
Cronologia
MANAGER CUSTOMER SUCCESS ENTERPRISE
MioDottore
07.2024 - ad oggi
Team Leader Enterprise Customer Success
MioDottore
07.2021 - 11.2025
Enterprise Support Specialist
MioDottore
07.2020 - 06.2021
Customer Success Specialist
MioDottore
02.2020 - 06.2020
Responsabile commerciale e marketing
Brugno trade srl
10.2018 - 12.2019
Responsabile commerciale Veneto e Friuli Venezia Giulia
Giovva
03.2016 - 10.2018
Maturità Scientifica - undefined
Liceo Scientifico Renato Caccioppoli
medicina e chirurgia
Federico II