Luigi Rossetti
Trecase,NA
Summary
I have experience in the catering sector for over fifteen years. I undertook my journey trough numerous professional experiences, starting as a waiter, up to the role of restaurant manager. The many years spent in the u.k. helped me to learn the english language, both written and spoken. I also speak a bit of french and spanish. I have experience and savoir-faire to manage all aspects that influence a successful structure. I developed management skills,propensity for the teamwork and customer service. Passionate about the catering sector and eager to capitalize on the years of experience gained in a new and thriving business.
Overview
18
18
years of professional experience
Work History
Assistant Manager
Hotel Villa Franca- Restaurant Li Galli *michelin
2023.04 - 2023.10
- welcoming customers and accompanying them to the tables.
- Organization and supervision of the service.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Preparation of the set up and attention to aesthetic details.
- Supervision of the set up of the fine dining room and the tables
- Care of the relationship with guest, always ensuring the maximum satisfaction.
- Demonstration of polite and professional behavior in towards customers in order to encourage requests for information and orders with relative explanation of the dishes.
- Management of communications between the kitchen and the dining room, in order to respect the service times.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Assistant Manager
Hotel Tyrol
2021.06 - 2022.04
- Organization and attention to the customers and the set up.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project task.
- Management of communications between the kitchen and the dining room, in order to respect the service times.
Assistant Manager
Bella Italia Restaurant
2018.02 - 2020.09
- Management of a team of seven employees,supervising their processes training and professional growth.
- Management of economic saving with redaction of waste of resources(staff/coast)
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Head Waiter
Sky Garden- Rhubarb Fine Dining
2018.01 - 2018.07
- Organization of the set up.
- explanation of the dishes.
- Care and attention to details and the performance of the service.
- Support to colleagues in carrying out assigned tasks..
Head Waiter
Le Caprice Restaurant
2016.12 - 2017.09
- Organization of the set up.
- Explanation of the dishes.
- Beware of customers service.
- Optimization of the team, exchanging start and the end shift tasks, rotating every other days.
Head Waiter
Bella Italia Restaurant
2015.12 - 2016.11
- Organization of the set up.
- Take care of your assigned tables.
- Attention to taking orders and to the service.
- Support and collaboration with colleagues in managing tasks assigned.
Head Waiter
Trattoria Italiana Ristorante & Pizzeria
2013.03 - 2014.10
- Organization of the set up.
- Take care of your assigned tables.
- Attention to taking orders and to the service.
- Support and collaboration with colleagues in managing tasks assigned.
Waiter
Italian Way Restaurant
2010.11 - 2013.01
- Care and arrangement of your work station.
- Carrying out assigned tasks quickly and effliciently.
- Support for the bar colleagues in carrying out assigned tasks.
Commis De Rang
Central Sport Hotel
2008.11 - 2009.04
Waiter/Bartender
Dolci Momenti Bakery
2005.11 - 2006.05
Education
Master in English - Level B1- Certificate in ESOL International
British Institutes Examination Board
03.2021
ECDL (European Licence)
Naples, Italy2021
High School Diploma -
Tecnico Dei Servizi Turistici
Roccaraso, Italy06.2007
Skills
- Customer orientation.
- Organization and planning skills
- Stress management
- Leadership skills
- Communication and relational skills.
- Staff management skills.
- Sales techniques.
- Flexibility and ability to adapt.
- Problem-solving abilities
- Customer service orientation
- Predisposition for teamwork
Timeline
Assistant Manager
Hotel Villa Franca- Restaurant Li Galli *michelin
2023.04 - 2023.10
Assistant Manager
Hotel Tyrol
2021.06 - 2022.04
Assistant Manager
Bella Italia Restaurant
2018.02 - 2020.09
Head Waiter
Sky Garden- Rhubarb Fine Dining
2018.01 - 2018.07
Head Waiter
Le Caprice Restaurant
2016.12 - 2017.09
Head Waiter
Bella Italia Restaurant
2015.12 - 2016.11
Head Waiter
Trattoria Italiana Ristorante & Pizzeria
2013.03 - 2014.10
Waiter
Italian Way Restaurant
2010.11 - 2013.01
Commis De Rang
Central Sport Hotel
2008.11 - 2009.04
Waiter/Bartender
Dolci Momenti Bakery
2005.11 - 2006.05
Master in English - Level B1- Certificate in ESOL International
British Institutes Examination Board
ECDL (European Licence)
High School Diploma -
Tecnico Dei Servizi Turistici
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