Luis Toro Santacruz
Barcelona
Summary
Persistent and highly motivated Telemarketer with a flair for sales and marketing. Looking to secure a position in a thriving and fast-paced environment where excellent customer service skills will be utilized and appreciated.
Overview
14
14
years of professional experience
Work History
Teleoperador de ventas
Sfam ibérica
Barcelona, Catalunya
09.2023 - 08.2024
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Manager
Fratelli la bufala
Barcelona, Catalunya
09.2020 - 10.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Property Manager
4 Zampe
Palermo, Sicilia
09.2016 - 12.2019
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
Customer Service
Almaviva
Palermo, Sicilia
07.2010 - 09.2015
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Explained online self-help options to customers to promote additional and after-hours support choices.
Education
Lingua straniera : Universita -
Universita di Siena
Palermo, Sicilia10.2013
Bachiller Contable -
Colegio Ariel
Ecuador, Ecuador01.2000
Skills
- Customer Service
- Email and Telephone Etiquette
- Customer Engagement
Languages
English
Elementary (A2)
Italian
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Teleoperador de ventas
Sfam ibérica
09.2023 - 08.2024
Manager
Fratelli la bufala
09.2020 - 10.2023
Property Manager
4 Zampe
09.2016 - 12.2019
Customer Service
Almaviva
07.2010 - 09.2015
Lingua straniera : Universita -
Universita di Siena
Bachiller Contable -
Colegio Ariel