Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Luisa Bongiorno

Luisa Bongiorno

Palermo

Summary

Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.

Overview

9
9
years of professional experience

Work History

Cabin Attendant

Royal Jordanian Airlines
10.2023 - 10.2024
  • Welcomed passengers on board, assisting with seating and hand luggage issues.
  • Conducted thorough pre-flight safety checks, ensuring compliance with FAA regulations.
  • Demonstrated safety procedures and equipment usage prior to takeoff for all passengers.
  • Served meals and refreshments according to company guidelines.
  • Maintained safe cabin environment through diligent checks of seat belts and galleys before departure.
  • Provided comfort to anxious travelers via active listening and reassurance during turbulence.
  • Adapted to schedule changes and delays while maintaining professionalism and a positive demeanor.
  • Greeted passengers, assisted with carry-on storage, and delivered essential onboard announcements.

Public Relations Officer

ESquare e.V
02.2021 - 05.2023
  • Coordinated with international partners to enhance cross-border collaboration.
  • Managed office calendar to streamline scheduling and increase efficiency.
  • Handled inquiries from public, press, and related organizations to ensure accurate information dissemination.
  • Cultivated new client networks while maintaining relationships with existing clients.

Cabin Crew

Ryanair Airlines
07.2019 - 12.2019
  • Instructed passengers on efficient luggage stowage in overhead compartments and under seats.
  • Demonstrated safety and emergency procedures before takeoff.
  • Ensured compliance with airline and federal aviation regulations to uphold passenger and crew safety.
  • Managed challenging situations, addressing unruly passengers and resolving flight delays professionally.

Public Relations Officer

ESquare e.V
01.2018 - 04.2019
  • Facilitated virtual communications with partners and responded promptly to emails.
  • Coordinated calendar management and scheduled meetings efficiently.
  • Employed multiple social media platforms to publish content and promote eSquare campaigns.

Airport Handling Agent

Airport SAS
08.2015 - 11.2017
  • Executed loading and unloading of passenger luggage onto carts and airport belt system.
  • Delivered luggage to claim area, ensuring timely transfer to conveyor system.
  • Complied with EU legislation, airport authority regulations, and carrier security requirements.

Education

Cabin Crew Training -

Royal Jordanian Learning Center
Amman(Jordan)
12.2023

Cabin Crew Training -

Ryanair Hahn Training Center
Frankfurt(Germany)
08.2019

High school diploma - Accounting

Technical and Commercial Institute (ITC)
Palermo(Italy)
09.2010

Skills

  • Customer service excellence
  • Strong work ethic
  • Attention to detail
  • Problem solving
  • Calm under pressure
  • Adaptability and flexibility
  • Multitasking
  • Team collaboration
  • Time management
  • Reliability and punctuality
  • Cultural sensitivity

Languages

Italian
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
German
Intermediate (B1)

Timeline

Cabin Attendant

Royal Jordanian Airlines
10.2023 - 10.2024

Public Relations Officer

ESquare e.V
02.2021 - 05.2023

Cabin Crew

Ryanair Airlines
07.2019 - 12.2019

Public Relations Officer

ESquare e.V
01.2018 - 04.2019

Airport Handling Agent

Airport SAS
08.2015 - 11.2017

Cabin Crew Training -

Royal Jordanian Learning Center

Cabin Crew Training -

Ryanair Hahn Training Center

High school diploma - Accounting

Technical and Commercial Institute (ITC)

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Luisa Bongiorno