LUISA ZHOU
Milan
Profilo professionale
Reliable individual skilled in building positive relationships through excellent communication and negotiation abilities. Plans and prioritises well to achieve project objectives. Leads by example to motivate hardworking, high-performing teams.
Panoramica
10
10
years of professional experience
Esperienza lavorativa
Tax Senior Consultant
Deloitte
Orange County
08.2022 - 05.2025
- Managed and reviewed complex federal, state, and international tax compliance engagements for corporations, partnerships, and high-net-worth individuals.
- Mentored and trained junior staff and interns, enhancing technical capabilities and team efficiency.
- Led engagement teams, coordinating workflow and delivering high-quality tax compliance and advisory services within strict deadlines.
- Managed client relationships and served as a key point of contact, contributing to client satisfaction and engagement retention.
- Collaborated with cross-functional teams for project completion.
Associate
Volunteer Income Tax Assistance
Orange County
01.2022 - 06.2022
- Review tax documents and offer assistance in filing tax returns to people with low income, disabilities, and language barriers in a friendly and courteous manner
- Conduct quality review on tax returns prepared to ensure taxpayers receive top quality service and tax returns are free of errors.
Financial Services Operation Intern
VIPSHOP
Shanghai
10.2020 - 12.2020
- Collected, managed, and analyzed financial data using Excel VBA to track new product users and user preferences in order to improve customer experience and increase sales
- Conducted product research and drafted research for presentation by viewing and comparing company products with products of competitors using available online databases.
Receptionist
BURBERRY
Milan
02.2016 - 03.2016
- Communicated effectively with customers to understand their retail needs and fulfilled their requests accordingly by designating the appropriate sales consultant or department head.
- Maintained the image of the brand and improved service efficiency by providing registration assistance to visitors during events and actively answering questions and resolving requests.
Co-Owner
Jubin 2
Milan, Milan
09.2015 - Current
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Displayed energy and enthusiasm in fast-paced environment.
- Handled high volume calls to address customer inquiries and concerns.
- Applied positive customer service approach to increase satisfaction levels.
- Developed plans and strategies to promote continuous improvement.
Istruzione
Master of Professional Accountancy -
UC Irvine
06-2022
Bachelor of Arts - Economics, Minor in Management
UC Irvine
03.2021
Associate of Arts -
Santa Monica College
06.2019
Competenze
- Proficient in Excel & VBA
- Cross-Functional Collaboration
- Attention to Detail
- Time Management
- Team Management & Staff Training
Siti web
ADDITIONAL INFORMATION
Italian, Chinese (Mandarin)
Mother tongue
English
Expert
C2
Hobby e interessi
Hobbies and interests: learning languages, travel, yoga, esports, and outdoor activities, books
Attività extracurriculari
Santa Monica College CSSA (Chinese Student Scholars Association)
President of Event Planning Department
- Promoted Chinese traditional culture through various events, such as bonfire parties, game nights, traditional instrument music performances, and other activities, to create a support system for overseas students from China.
- Coordinated with different departments to promote cross-cultural communication and events.
Cronologia
Tax Senior Consultant
Deloitte
08.2022 - 05.2025
Associate
Volunteer Income Tax Assistance
01.2022 - 06.2022
Financial Services Operation Intern
VIPSHOP
10.2020 - 12.2020
Receptionist
BURBERRY
02.2016 - 03.2016
Co-Owner
Jubin 2
09.2015 - Current
Master of Professional Accountancy -
UC Irvine
Bachelor of Arts - Economics, Minor in Management
UC Irvine
Associate of Arts -
Santa Monica College