LUIS FERNEY MARTINEZ
Barranquilla
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature, organized and dependable candidate successful at managing multiple priorities with a positive attitude with more than 5 years of experience working with large logistics and telecommunications companies.
Overview
7
7
years of professional experience
Work History
Logistics Coordinator
Lean Staffing Solutions
02.2022 - 02.2024
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
- Personalized and direct customer service in English through emails and calls.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Implemented a warehouse organization system that increased storage capacity and accessibility.
- Tracked orders and notified customers of status or potential delays.
- Communicating all emergencies, delays, truck issues and carrier schedule changes to customers and supervisors.
- Entering the appropriate info into company specific freight tracking software.
- Registered vendors and customers on database to maintain updated roster.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
Transportation Coordinator
Wessco Companies
01.2020 - 11.2021
- Improved transportation efficiency by streamlining route planning and coordinating schedules.
- Ensured timely delivery of goods by closely monitoring shipments and proactively addressing potential delays.
- Enhanced communication between drivers, dispatchers, and customers by implementing a centralized information system.
- Management of transportation services with shipping companies and airlines
- Developed strong relationships with carriers, fostering partnerships that led to improved service levels and reduced costs.
- Provided ongoing training for transportation staff to enhance skills, knowledge, and overall performance within the department.
- Resolved customer issues related to shipments efficiently while maintaining high levels of satisfaction throughout the resolution process.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Built and maintained strong partner relationships for smooth, cost-effective logistics.
- Coordinated schedules and communicated changes to customers.
Customer Service Representative
Sykes Colombia SAS
01.2019 - 12.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provide customer service to customer regarding mobile service, helping them with billing, proper settings of their phones and adding, changing or canceling services.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Bilingual Call Center Agent
Bilateral
02.2018 - 09.2018
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in both English and Spanish languages.
- Provided exceptional support to customers with accurate information on products, services, and policies.
- Maintained professional demeanor while effectively managing high-stress situations and irate callers.
- Responded to customer calls and emails to answer questions about products and services.
- Improved first-call resolution rates through effective problem-solving skills and comprehensive knowledge of company offerings.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Approved and terminated customer contracts upon request.
- Collaborated with shipping team to track shipments, verify orders and handle product returns.
Import Assistant
Applus+ K2
03.2017 - 12.2017
- Boosted efficiency in the import process by streamlining documentation and communication procedures.
- Maintained compliance with government regulations by consistently updating knowledge on import rules and restrictions.
- Expedited shipment arrivals by closely monitoring progress and addressing delays promptly.
- Tracked order statuses from placement to delivery, keeping stakeholders informed about potential changes to expected arrival dates.
- Developed strong relationships with customs brokers for expedited clearance processing during peak seasons.
Education
Technical - Agent Contact Cencer
Centro Inca
Barranquilla05.2016
Skills
- Problem-Solving
- Shipment Tracking
- Customer Service
- Technical Support
- Team Collaboration
- Complaint resolution
- Warehousing Processes
- Transportation Management
- Customer Relationship Management
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Italian
Intermediate (B1)
Timeline
Logistics Coordinator
Lean Staffing Solutions
02.2022 - 02.2024
Transportation Coordinator
Wessco Companies
01.2020 - 11.2021
Customer Service Representative
Sykes Colombia SAS
01.2019 - 12.2019
Bilingual Call Center Agent
Bilateral
02.2018 - 09.2018
Import Assistant
Applus+ K2
03.2017 - 12.2017
Technical - Agent Contact Cencer
Centro Inca
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