Luke Schofield
Runcorn,Cheshire
Summary
I have a strong focus on delivering exceptional customer satisfaction through expertise in food service etiquette, table setting techniques, and adherence to hygiene standards. I have knowledge in managing special dietary requirements, food allergy awareness, and compliance with UK alcohol licensing laws and health and safety regulations. Dedicated to maintaining cleanliness and efficiency in restaurant operations while fostering positive customer interactions.
I also understand the importance of being a team player and work well with others.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work history
Food runner
Chester Racecourse
Chester, Cheshire
2026.05 - 2026.05
- Maintained high standards of cleanliness in dining area by clearing tables quickly.
- Assisted team members to ensure smooth restaurant operations and timely service.
- Accomplished smooth workflow during peak hours by maintaining constant communication with waitstaff and chefs.
- Improved service speed by familiarising myself with table numbers and seating arrangements within the restaurant.
- Ensured guest satisfaction, always serving meals with a smile and friendly manner.
- Managed stress effectively during peak hours, maintaining high levels of productivity without compromising on quality service.
- Provided an enjoyable dining experience for customers by addressing any issues swiftly and professionally.
- Delivered food promptly to enhance customer experience and satisfaction.
- Worked closely with staff to maintain efficient operations, contributing to improved customer satisfaction.
- Upheld strict hygiene practices whilst handling food items, reducing risk of cross-contamination.
- Assured quality service for all customers by promptly responding to requests and complaints.
- Delivered excellent service by understanding and meeting specific dietary needs or preferences of guests.
- Warmly greeted guests upon arrival to create a welcoming atmosphere.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
Team member
Marstons
Runcorn, Cheshire
2024.05 - 2024.06
- Provided excellent customer service to enhance business reputation.
- Delivered orders promptly, ensuring high levels of customer satisfaction.
- Warmly greeted customers and proactively reduced wait times.
- Conveyed product information effectively to customers, promoting sales.
- Facilitated customer relations for increased brand loyalty.
- Displayed teamwork skills to improve overall productivity.
- Assisted in stock take, maintaining sufficient inventory at all times.
- Demonstrated proper food handling and safety standards.
- Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
- Ensured workplace cleanliness with regular maintenance tasks.
- Maintained high standards of food hygiene, securing customer trust.
Education
NVQ Level 2 - Food and Beverage Service (Hospitality & Catering)
Riverside College
Widnes 2025.09 -
GCSEs -
Grange Academy
Runcorn 2020.09 - 2025.07
Skills
- Plate handling techniques
- Table setting techniques
- Table clearing
- Table waiting
- Table management
- Hygiene compliance
- Health and safety
- Allergy awareness
- Dietary requirement knowledge
- Food service etiquette
- UK alcohol licensing laws
- Restaurant operations
- Customer satisfaction
- Customer interaction
- Patience with customers
- Hospitality mannerisms
- Dedication to cleanliness
Affiliations
- I enjoy music and have a passion for old vinyl.
Timeline
Food runner
Chester Racecourse
2026.05 - 2026.05
NVQ Level 2 - Food and Beverage Service (Hospitality & Catering)
Riverside College
2025.09 -
Team member
Marstons
2024.05 - 2024.06
GCSEs -
Grange Academy
2020.09 - 2025.07