Lyudmyla Shevchuk
Milan
Summary
Eager Receptionist Administrator maintains consistently amiable interactions with colleagues and clients. Constantly evangelizes for internal policy execution and positive client interactions. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Dynamic individual with hands-on experience in Customers Service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
21
21
years of professional experience
Work History
Receptionist Administrator
The Brow Bar
11.2022 - 12.2022
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Improved client satisfaction with timely and accurate information provision.
Receptionist
Bristol
06.2012 - 12.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Junior Assistant Purser
Princess Cruises Lines Ltd.
02.2010 - 06.2012
- Organized guest documentation, ensuring accuracy and timely processing during embarkation and disembarkation procedures.
- Contributed to a positive onboard atmosphere by engaging with guests professionally and courteously at all times.
- Resolved guest inquiries quickly, providing timely information about ship amenities, services, and activities.
- Tracked lost luggage reports diligently, coordinating with port agents to reunite belongings with rightful owners as soon as possible.
- Assisted with check-in procedures during embarkation days, expediting the boarding process for anxious vacationers eagerly awaiting their cruise experience.
- Handled currency exchange requests efficiently, ensuring guests had access to local currencies while visiting ports of call.
- Processed credit card payments securely for onboard purchases, safeguarding sensitive guest data from unauthorized access.
- Enhanced customer satisfaction by providing exceptional guest services and addressing concerns promptly.
- Facilitated smooth payment transactions for guests, minimizing delays and maintaining accurate records.
- Collaborated with various departments to ensure seamless guest experiences throughout their cruise vacation.
- Provided guidance on shore excursion options based on individual preferences resulting in personalized travel experiences for each guest.
- Investigated and resolved inquiries with billing and invoicing.
- Managed room assignments effectively, accommodating special requests while maximizing cabin occupancy rates.
Housekeeping Manager
Lindos Ltd
07.2004 - 10.2009
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all hotel areas.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Placed orders for housekeeping supplies and guest toiletries.
- Ensured adherence to safety regulations by conducting regular safety meetings, trainings, and drills for staff members.
- Coordinated household cleaning service operations and managed client relations.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Developed comprehensive standard operating procedures to guide the housekeeping team in delivering consistent service quality.
- Addressed customer feedback and complaints to maximize satisfaction.
Receptionist
Holiday Kreuzfahrten
06.2003 - 11.2003
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
Receptionist
Hansa Kreuzfahrten
06.2002 - 09.2002
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Operated multi-line telephone system to answer and direct high volume of calls.
Education
Achievement Certificate - Receptionist
Italian Resources Training Institution S.R.L.
Milan12.2021
Achievement Certificate - The Office Operator
Italian Resources Training Institution S.R.L.
Milan11.2021
Achievment Certificate -
Pursers Trainig Course
Princess Cruises02.2010
Master - Foreign Languages And Literatures
Vinnytsia State Pedagogical University
Vinnitsia06.2004
Achievement Certificate -
Computer Course
Vinnytsia National Technical University01.2002
Skills
Reception Management
File Organization
Multi-line phone operation
Appointment Setting
Microsoft Office
Multitasking and Organization
Languages
Ukrainian
Bilingual or Proficient (C2)
Russian
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Italian
Intermediate (B1)
German
Beginner (A1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Drawing, Reading, Cooking, Pilates, Yoga, Listening to Jazz music
I usually spend my leisure time reading books, drawing or listening to Jazz music. I like reading new and trending novels and my favorite genres include detectives and romances.
Among my best hobbies are yoga and different types of pilates. I think it really helps to relax my mind,to escape for some moment from the daily routine and in general to have better mental wellbeing.
Along with this, I also like cooking and making experiments with new recipes.
Timeline
Receptionist Administrator
The Brow Bar
11.2022 - 12.2022
Receptionist
Bristol
06.2012 - 12.2012
Junior Assistant Purser
Princess Cruises Lines Ltd.
02.2010 - 06.2012
Housekeeping Manager
Lindos Ltd
07.2004 - 10.2009
Receptionist
Holiday Kreuzfahrten
06.2003 - 11.2003
Receptionist
Hansa Kreuzfahrten
06.2002 - 09.2002
Achievement Certificate - Receptionist
Italian Resources Training Institution S.R.L.
Achievement Certificate - The Office Operator
Italian Resources Training Institution S.R.L.
Achievment Certificate -
Pursers Trainig Course
Master - Foreign Languages And Literatures
Vinnytsia State Pedagogical University
Achievement Certificate -
Computer Course
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