Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MAAMOUN TRAD

Doha,CO

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

3
3
years of professional experience

Work History

Sales Representative

ALKHAIRIA
07.2023 - Current
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Recommended complementary purchases to customers, increasing revenue.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Prioritized helping customers over completing other routine tasks in store.

Electronics Sales Associate

RoboteX
01.2021 - 06.2023
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Prepared PowerPoint presentations and Word documents for sales presentations.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Wrapped, boxed and weighed bakery department products.
  • Prioritized helping customers over completing other routine tasks in store.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Conducted product demonstrations for customers, showcasing features and benefits while answering questions to facilitate informed purchasing decisions.

Education

High School Diploma -

BAKHOUN TECHNICAL INSTITUTE
LEBANON
05.2023

Skills

  • Meeting Sales Goals
  • Staff Training
  • Sales consultation
  • Reliable and Responsible
  • Client Service
  • Microsoft applications proficiency

Languages

Arabic
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
French
Elementary (A2)

Timeline

Sales Representative

ALKHAIRIA
07.2023 - Current

Electronics Sales Associate

RoboteX
01.2021 - 06.2023

High School Diploma -

BAKHOUN TECHNICAL INSTITUTE

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MAAMOUN TRAD