Madeleine Wensel
Halifax
Summary
Administrative professional with proven ability to streamline office functions and support executive teams. Proficient in managing schedules, coordinating meetings, and handling correspondence. Dependable team player with focus on achieving results and adapting to changing needs.
Overview
13
13
years of professional experience
Work History
Employee Trainer and Recruiter
VIPKID English School
08.2018 - Current
- Conducted new hire orientations and training sessions, and trained current employees on new equipment and procedures.
- Corrected employee behavior that did not reach accepted standards, and recognized performance that met or exceeded those criteria.
- Displayed working knowledge of Microsoft Office programs.
- Trained and mentored new personnel hired to fulfill various roles.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
Employee Trainer and Server
Smitty's Restaurant
03.2015 - 12.2017
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Checked identification for minimum age for sale of alcoholic beverages.
- Cultivated warm relationships with regular customers.
- Trained and mentored new personnel hired to fulfil their role as servers.
- Monitored performance of new employees, noting areas needing improvement and implementing plans for rectification.
English Teacher and Recruiter
Spirit Kids English
11.2014 - 01.2015
- Administered assessments and standardized tests to evaluate student progress.
- Prepared and implemented lesson plans covering required course topics.
- Served as languages department member and attended meetings to develop and update course curricula.
- Adapted lesson plans and curricula to student interests, increasing GPAs and student engagement.
- Prepared comprehensive English curriculum for multiple classes.
- Recruited new students to enroll in various programs, increasing sales.
Client Services Assistant
Parks Canada, Halifax Citadel National Historic Site
04.2012 - 10.2014
- Executed and devised business development strategies to attract and acquire new clients using content marketing, cold-calling and networking.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Coordinated client meetings to offer expert, individualized service, driving sales and boosting brand loyalty.
- Called existing and prospective customers to evaluate desires and offer venue options.
- Connected with clients through consultative sales strategies to understand and address requirements.
- Resolved concerns with products or services to help with retention and drive sales.
Education
Bachelor of Arts - Psychology
Saint Mary's University
04.2017
Certificate of Human Resource Management -
Saint Mary's University
04.2017
TEFL Certification -
Oxford Seminars
09.2014
Skills
- Attention to detail
- Data entry
- Time management
- File organization
- Team collaboration
- Office administration
- Calendar management
Languages
Italian
Advanced (C1)
French
Advanced (C1)
Timeline
Employee Trainer and Recruiter
VIPKID English School
08.2018 - Current
Employee Trainer and Server
Smitty's Restaurant
03.2015 - 12.2017
English Teacher and Recruiter
Spirit Kids English
11.2014 - 01.2015
Client Services Assistant
Parks Canada, Halifax Citadel National Historic Site
04.2012 - 10.2014
Certificate of Human Resource Management -
Saint Mary's University
TEFL Certification -
Oxford Seminars
Bachelor of Arts - Psychology
Saint Mary's University
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