Enthusiastic management/ healthcare student with 4 years of customer service experience and over 1 year specifically in the food and beverage industry. Friendly and upbeat with effective organization and attention to detail. Reliable, punctual and flexible professional with strong multitasking and planning abilities.
Hi, I’m
Madisen McNeilly
Kalamazoo
Summary
Overview
5
years of professional experience
1
Certification
Work History
Water Street Coffee Joint
Barista, Cashier
08.2022 - Current
Job overview
- Provide superior guest service by building professional and friendly rapport with customers, educate patrons on menu offerings, accurately process transactions through point of sale; maintain balanced drawer throughout shift, maintain high quality standards for all food and drink preparation; adhere to all Water Street Coffee recipes and standards, follow all food safety protocol; consistently clean and re-stock all work areas, required to use hands and fingers to handle/ feel and operate equipment, required to stand and walk for long periods of time; shifts 4-8 hours in length, required to lift/move up to 50 pounds, required to frequently talk and hear, strong listening and verbal communication skills, excellent customer service skills, ability to multi-task and work with sense of urgency, passion for quality food and beverage, ability to work as team player and promote cooperative work atmosphere.
Crunch Fitness
Crunch Gym/ Member Sales Representative
04.2022 - Current
Job overview
- Membership sales, greet all members and guests, use company procedures to check in members and guests via point of sale systems and DataTrak, facilitate any messages on club software, consistent outgoing and incoming phone calls, sell and promote retail products, marketing facility as well as staff in terms of PT and/or membership types, schedule member services including incorporating payment methods in accordance to company procedures, know club facility-services-and schedules, knowledge on use of equipment and ability to give advice in relation to exercise science, constantly maintain clean and organized work area, assist in all projects (social media platform creative collaboration), opening and closing duties including janitorial upkeep
Volunteer
01.2021 - Current
Job overview
- Christmas present wrapping for children in need for community under Beta Sole Foundation, Assistant director for Red Dress Gala Fundraiser Event supporting women’s heart health hosted by Alpha Phi WMU fraternity, Merchandise/Apparel Chair for Alpha Phi WMU fraternity (member of marketing team), Recruitment chair (current)
McNeilly Management
Office & Housekeeper
06.2018 - 08.2021
Job overview
- Received calls, handled property transactions, organized incoming and outgoing mail, cash handling and check-writing, inventoried equipment and assets, advanced cleaning, office duties, landscaping, and outdoor maintenance
Education
Western Michigan UniversityKalamazoo MI
Pre-Nursing from Business
04.2025
University Overview
Clare High SchoolClare MI
High School Diploma
06.2020
University Overview
- Degree Awarded with [Honors]
Skills
- Self- motivated
- Effective communication skills
- Highly dependable and hardworking team member
- Sociable
- Outgoing
- Attentive
- Easily approachable
- Driven to exceed consumer and employer expectations
- Eager to learn and grow within company
- Exudes positive energy in workplace
Certification
- CPR Certified
Languages
Spanish
Elementary (A2)
Italian
Beginner (A1)
Timeline
Barista, Cashier
Water Street Coffee Joint
08.2022 - Current
Crunch Gym/ Member Sales Representative
Crunch Fitness
04.2022 - Current
Volunteer
01.2021 - Current
Office & Housekeeper
McNeilly Management
06.2018 - 08.2021
Western Michigan University
Pre-Nursing from Business
Clare High School
High School Diploma
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