Mahir Omerovic
Srebrenik
Summary
Proven professional with experience at Trocadero, adept in customer service and beverage service, showcasing strong multitasking abilities. Excelling in maintaining high satisfaction levels through effective complaint resolution and proficient in POS systems, consistently ensuring operational excellence and cleanliness in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Bar Waiter
Trocadero
02.2022 - 03.2024
- Maintained clean and organized bar area.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
- Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day or safely secured after closing time.
Receptionist
Hotel Park Srebrenik
01.2021 - 02.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
Education
CC Operation - CC Mechanic
Mjesovita Srednja Skola Srebrenik
Srebrenik05.2022
Skills
- Customer Service
- Strong multitasking
- Cleaning and sanitization
- Order Taking
- POS Systems
- Cash Handling
Languages
English
Upper intermediate (B2)
Timeline
Bar Waiter
Trocadero
02.2022 - 03.2024
Receptionist
Hotel Park Srebrenik
01.2021 - 02.2022
CC Operation - CC Mechanic
Mjesovita Srednja Skola Srebrenik
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