MANODYA DEVMINI
ROME
Summary
Compassionate professional with experience in customer service and safety-focused operations. Developed strong communication and problem-solving skills while supporting diverse individuals. Created a safe and welcoming environment for children, leveraging multilingual abilities to engage families from various backgrounds. Seeking to contribute interpersonal, organisational and safety skills as a Teaching Assistant, supporting children's learning and wellbeing within a nurturing school team.
Overview
3
3
Languages
6
6
years of professional experience
Work History
FLIGHT ATTENDANT
RYANAIR
06.2022 - 03.2025
- Ensured the safety and comfort of passengers throughout the flight.
- Conducted emergency and safety procedures in accordance with company requirements.
- Addressed questions, concerns, and unexpected situations calmly and efficiently, enhancing passenger experience.
- Assisted passengers with their inquiries with individual needs, ensuring comfort and satisfaction throughout the flight.
- Assisted passengers during boarding, including helping them find their seats and secure their belongings.
- Communicated clearly and professionally with passengers from a wide range of backgrounds.
- Provided clear information about flights, destinations and onboard services.
- Collaborated effectively with colleagues with colleagues as part of a team in a fast-paced environment.
- Displayed professionalism, patience, and approachability during stressful situations, fostering a positive atmosphere for passengers.
- Developed strong awareness of responsibility, safety and the importance of following procedures.
COUNTER / CUSTOMER SERVICE
POKERIA BY NIMA
08.2021 - 01.2022
- Welcomed customers, fostering a positive dining experience through friendly interactions.
- Explained menu options and addressed customer queries, enhancing overall customer satisfaction.
- Operated POS system, ensuring accurate and timely processing of customer orders.
- Managed orders, packing and serving while maintaining accuracy.
- Worked collaboratively with colleagues to ensure smooth daily operations.
- Prioritised tasks effectively during busy periods.
- Followed food safety and hygiene procedures.
- Maintained a clean and organised working environment.
WAITRESS
IL PADIGLIONE DELLE CICOGNE
10.2018 - 07.2019
- Took orders accurately and ensured timely service.
- Welcomed guests, ensuring friendly, attentive service to enhance their experience.
- Responded to customer questions and concerns with professionalism to maintain satisfaction.
- Built relationships with guests through approachable communication, fostering loyalty.
- Worked effectively as part of a team in a busy environment.
- Maintained clean and organised service areas.
- Remained calm and efficient while managing multiple tasks.
Education
CAMBRIDGE INTERNATIONAL ADVANCED LEVEL -
ST.NICHOLAS INTERNATIONAL COLLEGE
negombo, srilanka07-2019
CAMBRIDGE INTERNATIONAL ORDINARY LEVEL -
ST.NICHOLAS INTERNATIONAL COLLEGE
negombo, srilanka01-2016
Skills
- Safety and emergency procedures
- First Aid & Emergency Care
- Calm under pressure
- Strong communication and interpersonal skills
- Multilingual communication
- Teamwork and collaboration
- Organisation and time management
- Ability to multitask and prioritise
- Customer relationship management
- Patient and caring approach
- Adaptable to different people and situations
- Safe environment creation
- Reliable and responsible
- Child communication support
Languages
English
Italian
Sinhala
Custom
- First Aid & Emergency Care
- Cabin Crew Attestation
Timeline
FLIGHT ATTENDANT
RYANAIR
06.2022 - 03.2025
COUNTER / CUSTOMER SERVICE
POKERIA BY NIMA
08.2021 - 01.2022
WAITRESS
IL PADIGLIONE DELLE CICOGNE
10.2018 - 07.2019
CAMBRIDGE INTERNATIONAL ADVANCED LEVEL -
ST.NICHOLAS INTERNATIONAL COLLEGE
CAMBRIDGE INTERNATIONAL ORDINARY LEVEL -
ST.NICHOLAS INTERNATIONAL COLLEGE