Manoubi Gasri

-Oversees and maintain the relationships with travel agencies, corporate, government departments, ministries, tourism companies, as well as trade companies, to increase distribution, enhance business and grow sales.

-Strategically monitor the market and continuously review the sales and marketing strategy with a view to increasing the market share in line with the projected increase also seizing potential opportunities for enhancing revenue and yield by adopting “Best Sales Working Practices” which includes using sales tools such as MIDT, Sales Contact Management and various other sources of market intelligence.

-Conducts field visits, bench-mark studies and market analysis to stay abreast with competitors’ position, market conditions, and customer needs affecting market trends; takes necessary actions to ensure target achieved, enhance seat factor and operating ratios.

-Manage KYCs (know your customer) for ticketing authority approvals and keep an eye on risky agents, put a capping in place when required.

-Report to the country manager the sales team dashboard (their strengths and weaknesses) and areas where to improve their skills, also provide to country manager feedback on achievements/deficiencies/market trends/challenges and actions required.

-Prepare with country manager station commercial budget and incentives.

-Manage the revenue targets and its various components such as onward destinations, premium cabin sales in order to ensure agreed targets and continued success of the operation, using award for sales team as a motivational medium.

-Make sure to increase online channel revenue share by putting adequate fares & tactical without impacting trade channel.

-Manage and increase ticket desk (both town office and airport) & call Center revenue by pushing for upsell and involves the ticketing team in a set target and awards as a motivation.

-Manage the Customer Loyalty Programme with a view to ensuring that our important frequent flyers are provided with a standard of service that meets/exceeds their expectation.

- Develop revenue opportunities through a relationship with major Corporate and key agencies.

- Build partnerships with agents to grow business.

- Focus on long term planning and establishing of milestones.

- Manage accounts to best deliver revenue results, through the trade corporate, direct and specialist channels.

- Manage the negotiation / strategy process, within the agreed corporate strategies.

- Manage the deal performance review process including renewals.

- Maintain account databases, analyses and monitor deal performance and forecast accurate results.

- Identify and prospect for new revenue opportunities and follow up identified sales leads.

- Plan and present promotion events.

- Assemble and communicate marketing intelligence information.

- Monitor local pricing and feedback to revenue development.

- Contribute actively to the preparation and implementation of the country business plan.

- Contribute to development of revenue, cost budgets and marketing plans.

- Manage all centrally initiated projects at a local level to ensure successful, timely and effective delivery.

- Monitor performance against local targets and ensure that appropriate route strategy is in place in conjunction with functional sales and revenue management.

- Make sales calls to key accounts to facilitate the account development plan.

- Where required, take the lead role at country level to ensure BA’s profile and position with corporate accounts, the trade, the relevant government representatives and the legal or regulatory bodies are maintained

- Ensure EK meets all financial and legal obligations for operating at country level.

- Build a mutually beneficial network of relationships with key contacts at head office to ensure support at country level.

British Airways

Airport Service Supervisor

- Manage all day-to-day operational issues, including check-in, operations, safety and security, disruption handling and service recovery in accordance with corporate procedures,

-Make sure all required staff and equipment are available 15mns prior to A/C arrival

-Update the GHA on a daily basis with procedures and airline guidelines

-Organize training session to the GHA (check-in, loading and load master)

- Establish effective links with Head Office key interface departments and local,

- Ensure staff understands security standards and procedures,

- Manage airport authority and supplier relationships on a daily basis,

-Check and sign all invoices ( OACA,TUNISAIR handling,catering,fuel….)

-Assist the Airport manager in replying to complaints.

- Ensure communication is given the highest priority within the procedures,

- Ensure that all staff are competent to perform the necessary responsible jobs,

- Manage the performance and the Handling Agent services at station airport.

-Check passports and visa and coordinate with immigration for suspected case

-Check all messages and paper works are attached to the flight file

-Ensure the safety of an on time turnaround flight (unloading,loading,fueling,cleaning…)

-Monitors baggage delivery and keep passengers informed about delays or irregularities with their bags.

-coordinate with ATC for slots improvement, flight plan changes…..

-coordinate with civil air aviation for traffic rights, A/C changes….

-verify and check all invoices (OACA.TU handling,catering..)and make sure all required services are delivered

• Represent charter flights in Tunisia -Obtain civil air permissions for overflying and operations for all Tunisian airports by providing A/C documents. -Provide GHA with all required A/C details (registrations, configurations, seat plan, updated BW and BI..) -check all suppliers services provided and pay invoices (OACA, TU,Fuel..) -Submit and update flight plans -Crew administration for VIP and cargo flights.

• Streamlined airport operations by implementing effective scheduling and staff management strategies.
• Increased operational efficiency by constantly monitoring key performance indicators and implementing process improvements.
• Enhanced security measures by working closely with law enforcement agencies and ensuring compliance with Civil Aviation regulations.