Mantovani Miria
Ostiglia
Summary
Professional with strong adaptability and switchboard management expertise, skilled in Microsoft Excel and supplier management. Demonstrates proven organizational and multitasking abilities, ensuring efficient operations. Capable of providing clients with a warm and professional welcome while managing interactions at all levels. Recognized as a reliable support resource within the organization.
Overview
4
4
years of professional experience
Work History
Receptionist
Sicuritalia
Ostiglia, MN
09.2024 - Current
- Welcomed guests and clients in friendly, positive manner.
- Managed incoming phone calls, directing them to relevant departments for efficient communication.
- Organization and distribution of internal and external mail, also managing packages and shipments.
- Monitored common and perimeter areas, ensuring security through surveillance of cameras and alarms.
- Vehicle and pedestrian access control at the main entrance, ensuring safety and order.
- Visitor reception management, recording entries and exits, providing directions and immediate assistance.
- Receipt of client requests, answering questions and releasing information via telephone or email.
- Reception of visitors and clients upon arrival, keeping registers and issuing temporary badges.
- Registered visitors upon arrival, gathering necessary identification and information. and supervision of reception areas.
- Collection and custody of keys, documents, and materials for internal staff.
- Responded to inquiries, resolved issues, and redirected requests to appropriate staff, ensuring customer satisfaction.
- Polite response to requests for information from clients and visitors.
- Maintaining a welcoming, clean, and tidy environment in the reception area.
- Registration of visitor or client data by verifying documents.
Front Desk Receptionist
Jo Park
Pegognaga , MN
05.2023 - 09.2023
- Reception of clients and visitors upon arrival, providing initial information
- Assisting clients and visitors with specific needs, ensuring their satisfaction.
- Registered visitors at reception desk, collecting necessary information. and supervision of reception areas
Apprentice barista
La Dolce Vita
Melara , RO
07.2022 - 08.2022
- Took orders at the counter, welcoming and addressing customer requests
- Delivered counter and table service to enhance customer experience
- Prepared snacks, sandwiches, and pre-cooked food to meet customer demand
Secretary
Diamant srl
Bonferraro di Sorgà, VR
05.2022 - 06.2022
- Updating data within the management system and archiving company documentation.
- Management and sorting of phone calls, emails and paper mail.
- Professional use of Microsoft Office applications for producing texts and documents, presentations with graphs and tables and, building basic databases
Secretary
Globtrain
Berlin, Germany
03.2022 - 04.2022
- Collaboration with colleagues in carrying out assigned activities
- Fast and precise execution of assigned activities
- Workload management while maintaining calm and balance
- Data entry
- Customer assistance
Education
High School Diploma - Tourism and Hospitality Reception
IISS ALBERGHIERO G. GREGGIATI
Poggio Rusco, MN01-2024
Skills
- Knowledge of security procedures
- Ease of computer use
- Predisposition to learning new software and/or management systems
- Multitasking skills
- Organisation and efficiency
- Attention to Detail
- Punctual
- Neat organisation
- Friendly customer service
- Client assistance
- Communication skills
- Conflict resolution
- Team collaboration
- Flexible
- Problem solving
- Organisation skills
Languages
Italian
First Language
English
Intermediate
B1
German
Intermediate
B1
Spanish
Beginner
A1
Interests
- I really like learnig new things, going out, reading and playing sports
Timeline
Receptionist
Sicuritalia
09.2024 - Current
Front Desk Receptionist
Jo Park
05.2023 - 09.2023
Apprentice barista
La Dolce Vita
07.2022 - 08.2022
Secretary
Diamant srl
05.2022 - 06.2022
Secretary
Globtrain
03.2022 - 04.2022
High School Diploma - Tourism and Hospitality Reception
IISS ALBERGHIERO G. GREGGIATI