Manuel Fabbri
Milan
Summary
Guest service agent oriented towards his goals and dreams with strong motivation to grow personally.
He can count on good organizational and time management skills.
His strengths are team spirit, efficiency, excellent listening and communication skills.
Overview
2
2
years of professional experience
Work History
Guest Service Agent
Starhotels
10.2023 - Current
- Collected room deposits, fees, and payments.
- Maximized revenue by upselling room upgrades and additional services.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
- Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
Receptionist in School Internship
Hotel Roxy
07.2022 - 10.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
Education
Diploma in Tourism Science - Tourism
I.I.S Paolo Frisi Olmo Di Cornaredo
Cornaredo, Italy07.2023
Skills
Guest communication
Listening Skills
Check-in and Check-out Procedures
Complaint Handling
Hospitality services
Concierge services
Computer Skills
Languages
Italian
Bilingual or Proficient (C2)
Russian
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Beginner (A1)
Timeline
Guest Service Agent
Starhotels
10.2023 - Current
Receptionist in School Internship
Hotel Roxy
07.2022 - 10.2022
Diploma in Tourism Science - Tourism
I.I.S Paolo Frisi Olmo Di Cornaredo