Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Manuel Fabbri

Milan

Summary

Guest service agent oriented towards his goals and dreams with strong motivation to grow personally.
He can count on good organizational and time management skills.
His strengths are team spirit, efficiency, excellent listening and communication skills.


Overview

2
2
years of professional experience

Work History

Guest Service Agent

Starhotels
10.2023 - Current
  • Collected room deposits, fees, and payments.
  • Maximized revenue by upselling room upgrades and additional services.
  • Handled cash transactions accurately, balancing daily reports at the end of each shift.
  • Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
  • Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
  • Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.

Receptionist in School Internship

Hotel Roxy
07.2022 - 10.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.

Education

Diploma in Tourism Science - Tourism

I.I.S Paolo Frisi Olmo Di Cornaredo
Cornaredo, Italy
07.2023

Skills

Guest communication

Listening Skills

Check-in and Check-out Procedures

Complaint Handling

Hospitality services

Concierge services

Computer Skills

Languages

Italian
Bilingual or Proficient (C2)
Russian
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Beginner (A1)

Timeline

Guest Service Agent

Starhotels
10.2023 - Current

Receptionist in School Internship

Hotel Roxy
07.2022 - 10.2022

Diploma in Tourism Science - Tourism

I.I.S Paolo Frisi Olmo Di Cornaredo

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Manuel Fabbri