Manuel Ferrara
Catania
Summary
I am a highly motivated person who is inclined to achieve results and goals. I have an excellent knowledge on what is the field of international cooperation, gaining an in-depth knowledge on the world of immigration law and humanitarian emergencies. My goal is to work in the world of humanitarian assistance and protection. I am always open to change and the challenges that work offers me in order to improve my professional profile and face new challenges that life has to offer me, including in new fields and areas of work.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Import Custom Agent
DHL Express
Peschiera Borromeo, Milan
09.2023 - 12.2023
- Customer contact
- Low-value bill of entry management
- High value bill of entry management
- Goods clearance management
Administrative Assistant
Gi Group/ Italian ministry of internal affairs
Italy
06.2021 - 12.2022
- Acquisition and processing of residence permit paperwork, working on at least dozen files each day.
- Desk operator.
- Management of external relations with companies and interacting with various stakeholders at state level.
- Collection and filing of office administrative documentation.
- Document archiving both paper and digital.
- Support in office management with activities aimed at improving document organization and operational coordination.
- Management of internal administrative files.
Professional Educator Community for Unaccompanied
Consorzio Il Nodo
Acireale (Catania)
02.2021 - 06.2021
- Reporting, accompanying minors, handling minor documents, internal paperwork.
- Community expense reporting
- Filing of bills and invoices
- Coordination and management of four-person team
- Working in a community for unaccompanied minors
Volunteer-European Solidarity Corps
Arsis NGO
Thessaloniki
09.2020 - 01.2021
- Work inside Diavata refugee camp, in Thessaloniki;
- Conduct language classes for unaccompanied foreign minors and managed to get them to a good level of English, Spanish and Italian.
- Support for fragile or disadvantaged people through advocacy, volunteer actions and legal support.
- Support to individuals or groups in economic-social difficulties through activities of education and protection of their rights.
Education
Second Level Master Degree - International Protection of Human Rights
University La Sapienza
Rome12.2023
Diploma - Humanitarian Assistance And Protection
ISPI School
Milan07.2020
Master 's Degree - International Relations
University of Pavia
Pavia04.2020
Bachelor of Administrative Studies - Political Science And Government
University of Catania
Catania03.2017
Skills
- Data Entry Documentation
- Back Office Operations
- Project Management
- Customer Relations
- Staff Motivation
- Office Management
Certification
driver's license
Additional Information
Microsoft Word: advanced level
Microsoft Excel: advanced level
Microsoft Power Point: advanced level
Languages
Italian
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Spanish
Elementary (A2)
Timeline
Import Custom Agent
DHL Express
09.2023 - 12.2023
Administrative Assistant
Gi Group/ Italian ministry of internal affairs
06.2021 - 12.2022
Professional Educator Community for Unaccompanied
Consorzio Il Nodo
02.2021 - 06.2021
Volunteer-European Solidarity Corps
Arsis NGO
09.2020 - 01.2021
Second Level Master Degree - International Protection of Human Rights
University La Sapienza
Diploma - Humanitarian Assistance And Protection
ISPI School
Master 's Degree - International Relations
University of Pavia
Bachelor of Administrative Studies - Political Science And Government
University of Catania