Manuel Pizzi
Milan
Summary
I'm a dynamic customer service professional, excelling in high-pressure environments.
Recognised for outstanding adaptability and solution-oriented approach, I'm consistently enhancing customer satisfaction with strong teamwork skills complemented by effective time management, while ensuring prompt service and a welcoming atmosphere.
Committed to delivering exceptional results in fast-paced environments.
Overview
7
7
years of professional experience
5
5
Languages
Work History
Customer Care Specialist
Concentrix Italia
05.2025 - 09.2025
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer inquiries via phone, email and web-based platforms.
- Provided exceptional support during high call volume periods, maintaining a professional demeanor under pressure.
Cabin Crew Member
Malta Air Ltd. (Ryanair)
11.2023 - 12.2024
- Exceeded sales performance targets by becoming the best-selling member at my base.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Optimized passenger experience by providing exceptional in-flight service, enhancing comfort and satisfaction.
- Performed pre-flight safety checks to verify cabin and emergency equipment were in good working order.
Restaurant Head Waiter
Dispensa Emilia
12.2022 - 09.2023
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Supervised server staff and simultaneously served personal section of tables.
Bistrot Restaurant Waiter
Gamberini 1907
02.2019 - 12.2022
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained a professional demeanor under pressure during busy times, sharing responsibilities as needed.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Utilised time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests' needs.
- Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
Education
High School Diploma -
Liceo Linguistico "G. Falcone E P. Borsellino"
Arese (MI)Skills
- Adaptability and stress management
- Excellent teamwork skills
- Strong commitment to delivering outstanding customer service in a fast-paced, high-volume environment Skilled at creating a welcoming, safe and positive atmosphere on workplace
- Solution-oriented when managing work challenges, with professionalism and composure
Timeline
Customer Care Specialist
Concentrix Italia
05.2025 - 09.2025
Cabin Crew Member
Malta Air Ltd. (Ryanair)
11.2023 - 12.2024
Restaurant Head Waiter
Dispensa Emilia
12.2022 - 09.2023
Bistrot Restaurant Waiter
Gamberini 1907
02.2019 - 12.2022
High School Diploma -
Liceo Linguistico "G. Falcone E P. Borsellino"
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