Profilo professionale
Panoramica
Esperienza lavorativa
Istruzione
Competenze
Lingue
Cronologia
SeniorSoftwareEngineer
Manuel Scarrone

Manuel Scarrone

Profilo professionale

Experienced Training Operations and Administrative professional with a strong focus on operational efficiency, process improvement, and seamless training delivery.


A dedicated and decisive leader with a strategic, forward-thinking mindset and the ability to support training functions at both operational and executive levels.


Brings over 10 years of progressive experience across administration, retail, and sales, with strong expertise in training coordination, customer and learner support, travel and logistics management, and accurate record keeping.


Former Personal Assistant to a CEO, with proven capability in managing complex schedules, coordinating multiple priorities, and supporting senior stakeholders in fast-paced environments.


A highly organised and detail-oriented team member, skilled in managing multiple training programs and projects simultaneously while maintaining a high degree of accuracy and compliance.


Adept at building positive relationships with trainers, learners, and stakeholders, consistently maintaining a professional presence and upholding a strong organisational and public image.

Panoramica

23
23
anni di esperienza professionale

Esperienza lavorativa

UK&I Training Operations Management

Softworld Limited
Smart working
12.2024 - ad oggi

I've joined Softworld Limited in December 2024 and started as coordinator for training programs. Softwolrd is the main vendor of Apple and its operations are worldwide. After a few months I was promoted and onboarded in to a higher role, managing the whole UK&I Region. Some of the main tasks are:

  • Training Program Management: Proficient in planning, coordinating, and delivering training programs to ensure smooth operations. Skilled in managing schedules, resources, and logistics for multiple training sessions.
  • Learning Management Systems (LMS): Experienced in using LMS platforms (such as Magni and Seed) to upload training content, track learner progress, and generate reports.
  • Content Development Support: Collaborates with subject matter experts to assist in the creation, formatting, and updating of training materials (manuals, e-learning modules, and presentations).
  • Data Analysis & Reporting: Skilled in tracking training metrics (attendance, completion rates, assessments) and analyzing data to evaluate training effectiveness and identify areas for improvement.
  • Stakeholder Communication: Strong written and verbal communication skills for liaising with trainers, management, and participants. Ability to present training updates and outcomes in clear, concise reports.
  • Project Coordination: Excellent organizational skills in managing multiple projects simultaneously, including handling budgets, timelines, and stakeholder expectations.
  • Event Management: Experience coordinating logistics for in-person and virtual training events, including venue selection, setup, and tech support.
  • Problem Solving: Able to quickly resolve issues related to scheduling conflicts, participant inquiries, and technical issues with training tools or platforms.
  • Compliance & Documentation: Knowledgeable in maintaining accurate records of training certifications, compliance documentation, and meeting company regulations for ongoing staff development.
  • Customer Service: Proven ability to support participants throughout the training process, providing guidance and troubleshooting assistance when necessary.

Customer service specialist B2B2

ARVATO CONNECT
07.2024 - 12.2024

I joined Arvato Connect in July 2024 on a fully remote basis for a fixed term contract, the tasks covered for the role include:

  • Working motor claim cases FCA regulated on SALESFORCE.
  • B2B - between solicitor's firms and automotive.
  • Adhere strictly to GDPR and FCA rules.
  • Sending over 70 emails daily.
  • Submit discretionary commission arrangement (DCA) to the right investigation channel
  • ID&V checks
  • CRM

Senior Sales Consultant

SLIDEROBES LTD
09.2021 - 06.2024

I joined Sliderobes following my previous experience with Sharps since this was a better opportunity for career development and on an employed basis, the tasks covered for the role include:

  • Generate leads and keep the CRM system up to date.
  • Pre-calls with customers.
  • Pre-qualify and book new appointments.
  • Provide guideline pricing and finance options.
  • Attend home design appointments.
  • Introduce products and close deals.
  • Provide exceptional customer service.
  • Produce CAD drawings from ArtiCad software.
  • PowerPoint design presentations.
  • Keep up to date with trends and new collections.
  • Take payments and submit finance applications.
  • Follow up with clients for any additional information.
  • Generate sales based on weekly targets.
  • Attend weekly sales meetings with the management team.
  • Award winner for 'project of the year' at Dublin conference.

Sales Consultant

SHARPS
09.2020 - 08.2021

Following the pandemic, and while studying at the British Academy of Interior Design, I joined Sharps and started my experience in the industry on a self-employed basis, the tasks covered for the role include:

  • Attending up to 20 appointments per week at client's home.
  • Provide exceptional customer service.
  • Produce CAD drawings.
  • Power point design presentation.
  • Close deals.
  • Reach weekly target.
  • Keep up to date CRM.
  • Follow up with clients for additional info.

Biosecurity officer

Pulse Healthcare NHS
02.2020 - 08.2020

Short period of time working as biosecurity officer and supporting the NHS staff at West Middlesex Hospital in London. The tasks covered for the role include:

  • Check patients' documentation at the reception.
  • Comply with safety regulations held in place for the pandemic.
  • Redirect patients to the correct wards.
  • Comply with the rules of maintaining the maximum number of people indoor.

Cabin manager

Titan Airways LTD
02.2015 - 02.2020

Moved to England and joined a private airline as cabin manager.

The tasks covered for the role include:

  • Operate private flights for football teams, film industry, home office, government, music bands, royalty and ad-hoc operations.
  • In-flight service management.
  • Crew up to 12 people management.
  • Assist fly deck crew throughout the flight.
  • Catering and suppliers' management before flights.
  • Keep up to date with regulations and training.
  • Worked as customer experience manager for RTW trip (round the world trip) for high-end tour operator and been invited by the representative to operate for two consecutive years.

Cabin crew

Avion Express
05.2013 - 01.2015

I joined Avion Express following my training for cabin crew as this allowed me to work abroad and gain plenty of customer service experience, the tasks covered for the role include:

  • Pre-flight checks.
  • Comply with safety regulations onboard.
  • Assist cabin manager and rest of the crew throughout the flights.
  • Assist passengers.
  • Keep up to date with regulations and training.

Store Manager

3 Three
09.2009 - 04.2013

After a few years of general admin and sales experience I was offered the opportunity to oversee one of the many stores owed by the network provider 3, the tasks covered for the role include:

  • Ensured timely opening and closing of store 6 days a week.
  • Hired, trained and supervised a member associate by helping him to meet daily and weekly sales goals through training and mentoring.
  • Increased profits by restructuring store layouts, enabling more efficient inventory management.
  • Maintained daily records of all transactions.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Updated store pricing, signage and merchandising based on current promotions.
  • Wrote order supply requests to replenish merchandise.

Admin & personal assistant

Remida Gioielli SRL
10.2001 - 08.2009

After my diploma, I started working in the family company as a personal assistant and general admin, I gained plenty of experience, and the tasks covered for the role included:

  • Scheduled Board of Directors meetings.
  • Created and maintained computer and paper-based filing and organisation systems for records, reports and documents.
  • Coordinated travel arrangements including flights, and accommodation, in line with budgets and schedules.
  • Collaborated with other administrative team members.
  • Answered telephone calls, taking details to relay accurate messages.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.

Istruzione

National Higher Diploma - Interior Design

British Academy Interior Design (BAID)
London
05-2025

National Diploma - Psychology

Liceo Cossa
Pavia (Italy)
08-2001

Competenze

  • Strong customer service
  • CRM
  • Salesforce
  • FCA regulations
  • GDRP regulations
  • Microsoft Office
  • CAD proficiency
  • Problem solver
  • Written and verbal communication skills
  • Administrative support
  • Relationship-building
  • POS systems expert
  • Top sales performer
  • Complaint handling
  • Stock management
  • Office management
  • Staff motivation
  • Phone call answering
  • Target driven
  • Processing payments
  • Enthusiastic communicator
  • Excellent timekeeping

Lingue

Italiano
Madrelingua
Inglese
Esperto
C2
Spagnolo
Base
A2

Cronologia

UK&I Training Operations Management

Softworld Limited
12.2024 - ad oggi

Customer service specialist B2B2

ARVATO CONNECT
07.2024 - 12.2024

Senior Sales Consultant

SLIDEROBES LTD
09.2021 - 06.2024

Sales Consultant

SHARPS
09.2020 - 08.2021

Biosecurity officer

Pulse Healthcare NHS
02.2020 - 08.2020

Cabin manager

Titan Airways LTD
02.2015 - 02.2020

Cabin crew

Avion Express
05.2013 - 01.2015

Store Manager

3 Three
09.2009 - 04.2013

Admin & personal assistant

Remida Gioielli SRL
10.2001 - 08.2009

National Higher Diploma - Interior Design

British Academy Interior Design (BAID)

National Diploma - Psychology

Liceo Cossa

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Crea profilo
Manuel Scarrone