Manuela Caponata

• Delivered exceptional customer service by providing language support in a multi-lingual call centre.
• Contributed towards creating an inclusive work environment by respecting and acknowledging linguistic diversity within the team.
• Improved client satisfaction with proficient interpretation services during business negotiations.
• Enhanced client understanding of market trends, leading to informed decision making.
• Facilitated successful negotiations between conflicting parties, achieving mutually beneficial outcomes.
• Liaised closely with clients throughout consulting process, ensuring satisfaction at every stage.
• Communicated with staff at all organisational levels to assess current systems.

• Exhibited comprehensive knowledge of destinations, enhancing traveller enjoyment levels.
• Handled emergency situations calmly, preserving traveller confidence in company services.
• Ensured seamless travel experience by handling logistics and resolving issues promptly.
• Created memorable holiday experiences through careful planning and execution.
• Monitored weather patterns to avoid potential disruptions during the journeys.
• Led large groups through various sites ensuring no one got lost or left behind.
• Built strong relationships with accommodation providers for favourable rates and conditions.
• Managed group dynamics, ensuring positive interactions among travellers.
• Addressed enquiries, issues and concerns of tourists.

• Issued identifying badges and safety devices to guests.
• Assembled and distributed supplies for guests to complete tour activities.
• Assisted clients with special needs requiring additional support around vehicles or site environment.
• Registered tour guests, issued paperwork, and processed fees.
• Coordinated smooth-running tours and resolved problems with itineraries, services, or accommodations.
• Protected group members by following safety guidelines.
• Operated motorised vehicles and equipment following health and safety standards.
• Interpreted and translated languages for tourists to understand.

• Organised evening activities, leading to increased client satisfaction.
• Coordinated complex travel schedules to enhance trip flow smoothly.
• Conducted pre-trip briefings for informed, prepared travellers.
• Handled emergency situations calmly, preserving traveller confidence in company services.
• Ensured seamless travel experience by handling logistics and resolving issues promptly.
• Led large groups through various sites ensuring no one got lost or left behind.
• Maintained guest safety by running professional, organised tours.
• Developed special event tours for different times of years and tour groups.

• Organised evening activities, leading to increased client satisfaction.
• Exhibited comprehensive knowledge of destinations, enhancing traveller enjoyment levels.
• Handled emergency situations calmly, preserving traveller confidence in company services.
• Led large groups through various sites ensuring no one got lost or left behind.
• Maintained excellent safety record with vigilant monitoring of traveller health and wellbeing.
• Managed group dynamics, ensuring positive interactions among travellers.

Projects realized by: Ministry of Education - "Incontri del Mare” and “Io propongo”.

• Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
• Monitored trends in consumer behaviour with keen attention to detail.
• Maintained knowledge of current sales promotions helping customers make informed buying decisions.
• Learnt about new products quickly, providing comprehensive guidance to customers.
• Assisted customers with product selection for optimal satisfaction.
• Improved customer service by efficiently handling queries and complaints.
• Ensured stock replenishment in a timely manner to maintain product availability.
• Built strong relationships with regular customers for repeat business.
• Collaborated effectively with team members to meet sales targets.
• Conducted daily inventory checks to manage stock levels accurately.
• Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
• Trained new staff members, fostering a supportive working environment.
• Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
• Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
• Resolved customer complaints and process issues with proactive problem-solving skills.
• Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
• Updated product labelling and pricing to reflect discounts and offers.

• Ensured accurate financial record keeping with meticulous attention to detail.
• Collaborated with team members, fostering a positive work environment.
• Conducted regular audits for improved regulatory compliance.
• Assisted in loan application processes for successful transactions.
• Maintained confidentiality of customer data by adhering to bank policies.
• Processed account openings, providing a seamless experience to clients.
• Facilitated client meetings for understanding their financial objectives better.
• Observed correct procedures regarding financial and customer information to prevent breaches and data misuse.

• Resolved customer complaints professionally, leading to repeat business and increased loyalty.
• Coordinated staff schedules, ensuring adequate coverage during peak times.
• Collaborated with the head chef to improve kitchen efficiency and meal preparation timeframes.
• Supervised food preparation process, ensuring adherence to safety standards.
• Trained new employees which resulted in improved efficiency and productivity.
• Ensured restaurant cleanliness with regular inspection and staff training.
• Fostered good relationships with suppliers for better negotiation terms.
• Managed daily operations whilst maintaining optimum performance levels.
• Oversaw inventory management to reduce waste and improve profit margins.
• Interacted positively with customers, effectively promoting restaurant facilities and services.
• Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
• Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
• Resolved complaints calmly and professionally to achieve positive customer outcomes.
• Built loyal customer base by creating welcoming environment with top quality service.
• Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
• Prepared rotas to achieve stable coverage while minimising payroll costs.

• Organised schedules for efficient workflow.
• Enhanced customer satisfaction with thoughtful problem resolution.
• Liaised with senior management for strategic decision making.
• Oversaw daily operations, ensured smooth workflow within the department.
• Identified potential issues, implemented preventive measures in advance.
• Conducted regular reviews for continuous improvement in service standards.
• Managed small projects, ensured timely completion and quality deliverables.
• Assisted in recruitment process, added value to talent acquisition efforts.
• Developed strategies, increased operational efficiency.

• Established effective communication channels between front and back of house teams for smoother operation.
• Monitored restaurant supplies regularly, preventing sudden stock outages.
• Facilitated seamless transition during menu changes, resulting in minimal disruption to the business operations.
• Managed financial transactions accurately, safeguarding against loss or discrepancies in income.
• Ensured smooth operation by effectively managing all front of house staff.
• Organised special events and private functions, showcasing the establishment's versatility and adaptability.
• Coordinated daily restaurant operations, ensuring high quality service delivery at all times.
• Improved customer satisfaction by promptly addressing and resolving complaints.
• Ensured compliance with health and safety regulations to maintain a safe environment for both staff and customers.
• Managed inventory to avoid shortages and reduce waste.
• Trained new staff members, leading to improved service standards.
• Handled difficult customer situations calmly, retaining their loyalty and repeat business.
• Provided leadership during busy periods to maintain excellent service levels despite high volumes of guests.
• Collaborated closely with kitchen staff to ensure consistent food quality and presentation for heightened guest satisfaction.

• Collaborated effectively with team members to meet sales targets.
• Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
• Managed till operations smoothly, reducing waiting time for customers.
• Addressed customer needs promptly, resulting in positive feedback and loyalty.
• Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
• Maintained knowledge of current sales promotions helping customers make informed buying decisions.
• Ensured stock replenishment in a timely manner to maintain product availability.
• Offered personalised shopping advice to enhance customer experiences.
• Resolved customer complaints and process issues with proactive problem-solving skills.

• Attended meetings and maintained files of notes taken during meetings.
• Conducted detailed research into legal and financial matters as required.
• Handled confidential information sensitively whilst maintaining the highest level of discretion.
• Reported on compliance performance to senior management.
• Owned various general administrative duties to strict timelines.
• Received requests for meetings and appointments, updated calendar and organised spaces and materials.
• Prepared tenders, resulting in timely completion of projects.
• Assisted in preparation of tenders; winning several lucrative contracts.

• Handled various transactions at reception desk, maintaining accurate financial records.
• Generated sales report and insights to management.
• Created email notifications, invitations and agendas for meetings, events and appointments.
• Managed insurance claims, reducing processing time.