Manuela Maffei

-Self-employment-

• Handled emergency situations calmly while working quickly to find alternative travel arrangements when needed.
• Managed high-volume workload under tight deadlines while maintaining a keen attention to detail in every aspect of the job duties performed.
• Assisted travelers in obtaining necessary visas and other documentation required for international trips.
• Complied with company standards while preparing internal, informal and official documentation.
• Built strong relationships with clients through exceptional communication and personalized service.

-Self-employment-

• Led employee relations through effective communication, coaching, training, and development.
• Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
• Enhanced team productivity by implementing efficient task delegation and time management strategies.
• Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.

-Self-employment-

• Established rapport with clients by actively listening to their needs and preferences before presenting suitable solutions accordingly.
• Utilized advanced technology tools to streamline processes and improve efficiency in managing client portfolios.
• Collaborated with team members to ensure seamless transactions and positive client experiences.
• Developed strong relationships with clients for repeat business and referral opportunities.

-Self-employment-

• Streamlined scheduling processes, resulting in more efficient use of staff resources and reduced wait times for clients.
• Cultivated strong relationships with clients through attentive service, leading to numerous referrals for additional business.
• Conducted frequent assessments on all available gym equipment''s maintenance status, resulting in improved safety standards across the facility.
• Increased client retention by developing customized workout plans and providing consistent progress tracking.
• Collaborated with nutritionists to provide comprehensive wellness packages combining both fitness coaching and personalized meal plans for clients.

• Collaborated with product development teams for continuous improvement of offerings based on customer feedback and evolving market needs.
• Increased sales revenue by implementing innovative marketing strategies and optimizing team performance.
• Managed key accounts effectively, ensuring ongoing satisfaction while identifying upsell opportunities to drive additional revenue growth.
• Implemented effective CRM tools to track leads, maintain accurate customer data, and optimize the sales process.
• Led a high-performing sales team to consistently exceed quotas and achieve top rankings within the company.

• Maximized profitability by conducting detailed competitor analysis and adjusting pricing structures accordingly.
• Negotiated favorable contracts with vendors to minimize costs while ensuring quality products or services were delivered on time.
• Mentored junior sales team members, providing guidance and support to help them achieve their individual goals and contribute to the overall success of the team.
• Achieved sales targets consistently by setting clear objectives, monitoring progress, and implementing corrective actions when needed.
• Built a high-performing sales team by recruiting top talent, providing ongoing training, and fostering a collaborative work environment.

• Maintained clean and organized dining areas for optimal guest experience.
• Cultivated warm relationships with regular customers.
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Answered customers' questions, recommended items, and recorded order information.
• Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
• Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.

• Coordinated special events or promotions at the stand, generating increased revenue and fostering a positive community presence.
• Optimized supply chain management by establishing efficient ordering systems that minimized stock shortages or excess inventory issues.
• Resolved customer complaints promptly, maintaining professionalism while addressing concerns in an empathetic manner.

• Gained exposure to different aspects of the industry through rotation among diverse departments or job functions during the apprenticeship tenure.
• Expanded professional network by attending industry events, conferences, and engaging with other professionals during the apprenticeship period.
• Boosted workplace safety through thorough knowledge of company policies and procedures.
• Supported colleagues in meeting project deadlines, demonstrating effective teamwork and communication skills throughout the apprenticeship experience.