Manuela Sbaraglia
Chieti
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Flight Attendant/Ground Hostess/ position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Reception Service
Hotel Ristorante-pizzeria “il Dito e La Luna” Snc – Ripa Teatina (Chieti)
2016.06 - 2016.08
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Assisted with onboarding new clients and securing paperwork completion.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Front Desk Receptionist, Visa Department
Grimaldi Lines – Civitavecchia – Barcellona
2016.11 - 2016.11
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Maschera
Teatro Marrucino
2019.11 - 2020.11
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend and holiday shifts.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Waitress
Steak House 392
2019.10 - 2019.12
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Checked guests' identification before serving alcoholic beverages.
Waitress
St. James Irish Pub
2020.02 - 2020.03
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Checked guests' identification before serving alcoholic beverages.
Waitress, Bartender
Bayahibe Ristorante-pizzeria
2020.06 - 2020.08
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Coffee Barista
Matri Bar
2021.11 - 2022.02
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Controlled line and crowd with quick, efficient service.
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Addressed specific customer questions and requests, fielding to manager issues outside of scope.
- Handled OLTP systems, payment processing, cash change and issuing of receipt.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Actress
HMC 2.0
2022.10 - 2022.10
- Studied and rehearsed roles from scripts to interpret and memorize lines and cues.
- Participated in rehearsals to adequately prepare for performances.
- Performed humorous and serious interpretations of emotional actions and situations, using body movements, and gestures.
- Researched roles by reading material or shadowing people similar to portrayed character.
Event Hostess
Different
2023.02 - 2023.02
- Coordinated schedules and timelines for events.
- Liaised with marketing and PR colleagues to promote special events in social calendars.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
Event Promoter
Emme Events
2023.07 - 2023.07
- Greeted event participants and provided engaging experience.
- Used knowledge of area, local events, trends and other market research to capture attention and generate event attendance.
- Engaged social media influencers to collaborate on partnerships.
- Established online presence on social media platforms and other mediums to elicit customer engagement.
Education
Degree - Linguistic Mediation Intercultural Communication
Università Degli Studi “G. D’Annunzio” Chieti-Pesc
Pescara, Italy11.2023
Diploma Technical Institute For Tourism - Tourism And Economy
Istituto Tecnico Statale - Galiani De Sterlich - C
Chieti, Italy07.2018
Skills
- Website Copy
- Event Execution
- Build Marketing Campaigns
- Competitor Analysis
- Communications Strategies
- Critical Thinking
- Business Operations
- Promotion and Advertising
- Event Calendar Management
- Professional Communication
- Internal Communications
Books, Dance, Music
I love reading Romance Books and listen to Kpop music. I dance since i was 14 years old.
Languages
Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Advanced (C1)
Chinese (Mandarin)
Elementary (A2)
Korean
Beginner (A1)
Timeline
Event Promoter
Emme Events
2023.07 - 2023.07
Event Hostess
Different
2023.02 - 2023.02
Actress
HMC 2.0
2022.10 - 2022.10
Coffee Barista
Matri Bar
2021.11 - 2022.02
Waitress, Bartender
Bayahibe Ristorante-pizzeria
2020.06 - 2020.08
Waitress
St. James Irish Pub
2020.02 - 2020.03
Maschera
Teatro Marrucino
2019.11 - 2020.11
Waitress
Steak House 392
2019.10 - 2019.12
Front Desk Receptionist, Visa Department
Grimaldi Lines – Civitavecchia – Barcellona
2016.11 - 2016.11
Reception Service
Hotel Ristorante-pizzeria “il Dito e La Luna” Snc – Ripa Teatina (Chieti)
2016.06 - 2016.08
Degree - Linguistic Mediation Intercultural Communication
Università Degli Studi “G. D’Annunzio” Chieti-Pesc
Diploma Technical Institute For Tourism - Tourism And Economy
Istituto Tecnico Statale - Galiani De Sterlich - C
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