Mara Bianchi
Trieste
Summary
Sales professional with extensive experience in account and customer relationship management. Cultivates, nurtures and maintains long-term customer relationships to boost sales and grow brand visibility.
Account Manager accomplished in managing customer service for numerous top accounts while simultaneously exceeding sales goals on new and existing products.
Overview
17
17
years of professional experience
Work History
Sales Account Manager- Services
Wärtsilä Italia S.p.A.
11.2019 - Current
- Manage a portfolio of accounts to achieve a long-term success, develop fruitful relationships with clients, act as a point of contact and handle customer's individual needs, generate new business using existing and potential customer networks, resolve conflicts and provide solutions in a timely manner, supervise account representatives to ensure sales increase, set and track sales account targets aligned with company objectives, monitor sales metrics (quarterly sales and annual forecasts), suggest actions to improve sales performance and identify opportunities for growth.
Accounts Payable Analyst -Business Control/ Delivery Centre
Wärtsilä Italia S.p.A.
09.2018 - 10.2019
- Enhance the "source-to-pay" process by managing the full accounts payable cycle from receipt of invoices to payment, including ensure the invoice complies with the department's processes and requirements (matching the purchase orders, obtaining approval and entering the invoices into the accounting system)
- Investigate and develop of strategic key actions for main tasks achievement associated with processing of invoices and purchase orders, in order to prevent unauthorized use of company's fund; perform vendor payment reconciliation on a monthly basis
- Increase vendor relations and build effective partnerships
- Maintenance of accounting records
- Support in ad hoc BC projects
- M file Key user.
Spare Parts Coordinator- Services
Wärtsilä Italia S.p.A.
06.2009 - 08.2018
- Drive the day to day core Sales activities: orders/quotes creation, issuing invoices, building trustworthy partnership with customers
- Increase customer's satisfaction by negotiating the best suitable solutions in terms of parts availability and delivery fulfilment, according to customer needs
- Liaise with and expedite project suppliers to ensure ordered parts are delivered on time
- Manage successful "customer focused" training and project with achievement of best practices in order to reach new business targets
- Non Conformity claims handling while ensuring the continuation and enhancements of services
- Strengthened SAP knowledge and strong business understanding.
Customer Assistant- Marine Solutions
Wärtsilä Italia S.p.A.
04.2007 - 06.2009
- Responsible for customer's arrangements during Factory Acceptance test, event organizer, coordinate customer's visit with Order Intake agenda
- Strong improvement of customer satisfaction in terms of high quality service, with proven client's feedback.
Education
Post graduate -
Università degli Studi di Trieste
M.sc. Communication and Marketing -
Università degli Studi di Trieste
Certificate of attendance -
Scuola per Interpreti - Trieste
Skills
- Business Development and Planning
- Territory Volume
- Market Analysis
- Business Growth and Retention
- B2B Sales
- Coordinating Bids
- Excellent Communication Skills
- Time Management
- Persuasive Negotiations
- CRM Software
Additional Information
I authorise the use of my personal data.
Training
- Communication, Customer Focus and Communication
- Effective Presentations
- IDM advance training
- Successful Negotiations
- Technical Fundamentals for non-technical person
- Spare Parts and Delivery Course
- Successful multicultural teams
- Project Management Fundamentals
Skills And Competences
Ability of working in team in multicultural milieu, communication skills matured in different situations; Communication skills, proven organizational ability, market awareness as well as superb conceptual thinking and very strong analytical skills to work out a systematic mapping of potential innovation opportunities, Flexibility, problem solving, goal oriented, readiness to take the lead in complex situations, meeting deadlines and time management, using initiative., Solid knowledge SAP portal, Competent in Windows programs, PowerBI, Qlik view, M file, good knowledge in CRM software, proven work experience as a Sales Account Manager.
Hobbies And Interests
I like travelling, reading, dancing, cuisine, music, sports.
Personal Information
- Date of Birth: 01/23/79
- Nationality: Italian
- Driving License: Yes; B
Languages
English
Advanced (C1)
French
Upper intermediate (B2)
Timeline
Sales Account Manager- Services
Wärtsilä Italia S.p.A.
11.2019 - Current
Accounts Payable Analyst -Business Control/ Delivery Centre
Wärtsilä Italia S.p.A.
09.2018 - 10.2019
Spare Parts Coordinator- Services
Wärtsilä Italia S.p.A.
06.2009 - 08.2018
Customer Assistant- Marine Solutions
Wärtsilä Italia S.p.A.
04.2007 - 06.2009
Post graduate -
Università degli Studi di Trieste
M.sc. Communication and Marketing -
Università degli Studi di Trieste
Certificate of attendance -
Scuola per Interpreti - Trieste
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