Mara Montano

For this marketing agency that manages an e-commerce I have:

• Maintained updated documentation for projects, ensuring accuracy and compliance standards.
• Trained new staff on operational procedures, fostering a culture of continuous improvement.
• Handled with success their support assistance team
• Achieved an excellent customer satisfaction reaching a score of 4.5 on Trustpilot through project management and via e-mail marketing
• Communicated with efficiency in English, Spanish, French and Italian to the marketing agency's team and clients in B2B, B2C and D2C services
• Translated product listing in the languages mentioned on Shopify website custom settings and on Amazon Seller Central
• Edited the custom web design on Shopify for their website
• Done custom design for publicity
• Delivered excellent translations, proof reading and proof listening to the marketing team and clients of them
• Obtained a 90% successful client's feedback managing the support team's communication to customers through Amazon, Bol, PayPal, Klarna and Freshdesk
• Raised to 75% won disputes over PayPal, Klarna, Stripe, Shopify and and Amazon Claims
• Streamlined communication processes among team members to enhance collaboration efficiency.
• Worked closely with management to provide effective assistance for specific aspects of business operations.
• Managed project timelines and deliverables to ensure team alignment and success.

For this e-commerce I have:

• Translated and done copywriting in Spanish, English, Italian and French for web page displays
• Optimized the response system in specific customer support situations in the languages listed
• Established communications in different languages with costumers and with the international team located in Asia, Europe and Oceania
• Developed glossaries and term bases to standardize terminology across projects.
• Assisted non-native English-speaking colleagues with document editing, improving overall team productivity and communication quality.
• Specialized in translating complex technical documents, ensuring accuracy and clarity for customers.
• Improved team productivity with implementation of collaborative translation tools.
• Enhanced customer support by translating help guides and online support resources.
• Translated over 1300 product listings per month technical documentation, ensuring accuracy and clarity for end-users helping them to increase in their traffic by a 40%.
• Collaborated with cross-functional teams to adapt content for diverse audiences.

For the Guitar Festival in Tübingen I provided:

• Prompt and effective assistance and consulting in their advertisement
• Physical and digital advertising edition and display
• Social media management reaching 60% of people who ended up attending to the festival
• Analyzed market trends and consumer behavior to inform campaign decisions
• Implemented social media initiatives that increased audience reach and interaction
• Cultivated relationships with vendors and partners to enhance promotional efforts
• Developed targeted marketing strategies to enhance brand visibility and engagement

Law firm specializing in cassation, divorces, migration law and representation at an international level. Here I have:

• Increased their translated documents in Spanish and Italian by a 20%
• Interpreted successfully in French and Italian between the law firm lawyers and African embassies
• Done remarkable front-office offering clients prompt solution
• Provided consecutive interpretation during client meetings, enhancing communication clarity.
• Conducted research on legal terminology and practices to support accurate translations.
• Streamlined workflow by implementing new software tools for document management and tracking.
• Enabled smoother negotiations for clients with foreign counterparts by offering real-time interpretation support.
• Assisted foreign language-speaking clients with inquiries.
• Maximized quality control of translated documents.