María Paz Ramírez Lembach

Build and maintained strong client relationships to drive business growth.

Strengthened client relationships through regular communication and effective problemsolving.

Deliver exceptional customer service by resolving client concerns quickly and efficiently.

Initiate and develope new business by searching for potential buyers.

Craft an effective first touch.

Schedule meetings using the BANT qualification methodology.

Serve as the lead point of contact for all customer account management matters

Build and maintain strong, long-lasting client relationships

Negotiate contracts and close agreements to maximize profits

Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors

Develop new business with existing clients and/or identify areas of improvement to meet sales quotas

Prepare reports on account status

Collaborate with sales team to identify and grow opportunities within territory

Assist with challenging client requests or issue escalations as needed

Process sales and payments of Services

Setup and resolve problems with customer accounts

Provide price information; generate quotes.

Handle inquiries about deliveries

Verify customers

Engage with customers

Provide customers with information on any open orders and invoices

Maintain customer database

Responsible for preparing, reading, and translating shipping documents from international staff member arrivals and departures.

Carefully manage database with Staff information.

Preparing a weekly report with the departure and arrival procedures of the company staff members and make an extensive follow up of each case with the different entities involved. In charge of supporting the facilities department when necessary.

Answering telephone calls/taking messages in English and Spanish.

Organizing meetings.

Booking transport and accommodation for overseas visits/international visitors.

Translating documents from Spanish to English and vice versa.

Acting as an interpreter.

Trace and track the process of arrival and departure of company staff and artefacts with the different entities. (Moving company, Shipping company).

Create and maintain contact with vendors and customers to ensure timely delivery of goods.

Interact with third party logistics service providers.

Provide technical support for any aspect of the information systems department, including computer hardware, operating systems, applications and networks.

Required troubleshooting and good human communications skills.

Create manuals about technical procedures.

Respond to requests for technical assistance via phone or electronically

Diagnose and resolve technical hardware and software issues

Research questions using available information resources

Advise user on appropriate action

Follow standard help desk procedures

Redirect problems to appropriate resource

Identify and escalate situations requiring urgent attention

Track and route problems and requests and document resolutions

Prepare activity reports

Stay current with system information, changes and updates

Process all requests regarding US consumers credit reports. The NCAC analyst work impact to the growth of the global company and provides a positive service to US consumers.

Maintain the integrity of the database by ensuring data quality and accuracy.

Interpreting and analyzing consumers' requests to determine appropriate action.

Assisting consumers in an efficient and timely manner, treating consumers' information with professionalism, ensuring its security and privacy.

Disputing or updating consumers' information through system applications.

Enter data accurately and efficiently into appropriate database system.

Complying with outlined procedures, guidelines, laws and regulatory policies

Support as SME (subject matter expert) in Training Classes.