

I am a reliable and experienced professional who works with integrity and passion. I specialize in the maintenance and development of IT processes and systems within the retail sector, with experience in multinational environments.
Throughout my career, I have strengthened my skills by partnering with business units and senior management to support strategic decision-making.
I collaborate with external partners, vendors, and international teams, building relationships based on trust and productive cooperation.
I lead diverse, multidisciplinary teams, fostering continuous growth and improvement while leveraging individual strengths to enhance team spirit and achieve shared objectives.
Coordination of a multidisciplinary team for the end-to-end development and maintenance of processes, services, and applications across retail locations operating throughout Italy, with a strong focus on ensuring business continuity of POS, back-office, fiscal, and payment systems.
Management and definition of IT processes and procedures with a focus on the nationwide rollout and expansion of ALDI retail stores in Italy.
Technical support and IT consulting for retail stores across Italy and corporate users.
Leadership, people management, and talent development
Extensive experience and expertise in core retail processes and systems
Strategic business support
Best practices in project and service management
Risk mitigation and corporate compliance
Strong communication skills and management reporting
Negotiation and mediation skills
Flexibility and adaptability to change
ITIL V4 Foundation - Service Management
Prince2 Foundation - Project Management