Marco Caputo
Florence,FI
Summary
Organized and dependable person successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. More than 10 years experience in multiple environments and very strongly oriented to teamwork and customer service.
Overview
11
11
years of professional experience
Work History
Barista, Bartender
Il Pino, Codas
2018.11 - 2024.02
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Controlled line and crowd with quick, efficient service.
Barista, Bartender
Laquale
2015.03 - 2018.10
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Controlled line and crowd with quick, efficient service.
- Used POS system to accurately enter orders and process payments.
Bartender, Waiter
Enoteca Boccadama
2014.03 - 2015.02
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept bar presentable and well-stocked to meet customer needs.
- Worked effectively in fast-paced environments.
Bartender
Whirtshaus Munchberg
2013.07 - 2013.12
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Assisted with inventorying beverage stock and bar supplies.
- Served high customer volumes during special events, nights, and weekends.
Education
Certificate - Bartending
100% Bartending School
Florence, Italy01.2015
High School Diploma -
Leonardo Da Vinci
Florence, Italy06.2011
Skills
- New Hire Training
- Cash Handling
- Order Taking
- Coffee machinery
- Time Management
- Coffee expertise
- Drink Preparation Techniques
- Hospitality service expertise
- Team player attitude
- Craft Beer Expertise
- Wine Knowledge
- Fluency in English and Native Italian languages
Timeline
Barista, Bartender
Il Pino, Codas
2018.11 - 2024.02
Barista, Bartender
Laquale
2015.03 - 2018.10
Bartender, Waiter
Enoteca Boccadama
2014.03 - 2015.02
Bartender
Whirtshaus Munchberg
2013.07 - 2013.12
Certificate - Bartending
100% Bartending School
High School Diploma -
Leonardo Da Vinci