Marco Cazzato

Positive first impression of establishment's friendliness,excellent service and high standards. Also greet and check in guests upon arrival, point out customers where had to store their luggage, monitor waiting list, enter Guest names into computer system, building relationship, taking bags straight to their accommodation.

• Project positive image and energy. Went above and beyond to exceed guest and expectations. Ensure area is shown ready all time
• Always keep smiling and eye contact. Take care of guest taking orders, make sure everything is satisfactory
• Kept register accurate through correct billing, payment processing and cash management practices
• Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
• Took over 300 reservations per day and walk-in, hosting them to table and showing menu and suggest plates of days

• Responsible preparation of restaurant, service during dinner, cleaning tables, bar tender and room service
• Worked with customers to understand needs and provide service
• Preparation of buffet refiling food and beverage
• Prepared selection of coffees, fresh juices and other beverages for guest enjoyment