Marco Colombo
Milan
Summary
I consider myself a detailed (meticulous) and reliable person. During my career I had the opportunity to develop further my capability to deal with customers in different markets (Italian, English and German). I am always eager to learn new skills aiming to quickly implement them in the most efficient way, keeping up with tight SLA. I often challenge myself with new objective for which I carefully plan how to achieve them quickly.
Overview
8
8
years of professional experience
Work History
Merchant Support Representative
Satispay S.p.A.
01.2023 - Current
- Give service activation support by outbound calls
- Manage large amounts of incoming tickets
- Collaborate with other internal teams such as compliance, business development and account management to ensure the best possible activation of our merchants
- Contribute to process improvement in merchant support by identifying sources of merchants issues
- Collect and share merchant insights with marketing, product and other internal teams
Senior E-Commerce Customer Care Specialist
Odity
11.2019 - 12.2022
- Direct and daily contact mainly with foreign customers (in particular German) of different fashion luxury brands such as Moncler, Santoni and Tod's Group, and use of solutions and approaches that comply with their needs to guarantee an excellent service in order to convert the satisfactory experience into loyalty
- Order flow management: delivery times - delays - cancellations - lost/undelivered orders - returns
- Assisting customers by placing online orders over the phone
Sales Assistant
Adidas
06.2019 - 07.2019
Customer Care Agent
Arvato
06.2018 - 06.2019
- While I was working for Arvato I was in charge of customer services for Guess and Booking.com
Sales Assistant Intern
Foot Locker
10.2017 - 12.2017
- Direct sales to customer, storage of goods, reordering of the stock room and shop cleaning
Student Librarian Assistant
University of Milan
06.2016 - 09.2016
- Supporting the activity of the technical-administrative staff for the operation of the library, reorganization of books and magazines, collections of files and magazines from other libraries and photocopying of texts
Education
Bachelor Degree - Science of Legal Services
University of Milan
07.2018
High School Diploma -
German School of Milan
05.2011
Skills
- Ability to express myself in 3 different languages
- Client relations specialist
- Quick learning ability and problem solving
- Detail oriented mindset
- Microsoft Office
Additional Information
"In compliance with the Italian legislative Decree no.196 dated 30/06/2003, I hereby authorize you to use and process my personal details contained in this document."
Languages
Italian
Bilingual or Proficient (C2)
German
Advanced (C1)
English
Advanced (C1)
French
Elementary (A2)
Timeline
Merchant Support Representative
Satispay S.p.A.
01.2023 - Current
Senior E-Commerce Customer Care Specialist
Odity
11.2019 - 12.2022
Sales Assistant
Adidas
06.2019 - 07.2019
Customer Care Agent
Arvato
06.2018 - 06.2019
Sales Assistant Intern
Foot Locker
10.2017 - 12.2017
Student Librarian Assistant
University of Milan
06.2016 - 09.2016
Bachelor Degree - Science of Legal Services
University of Milan
High School Diploma -
German School of Milan
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