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Marco Cucca
Altopascio,Lu
Profilo professionale
People & Culture Manager and Coach with extensive experience in multinational retail contexts, specializing in bridging business goals with human development. Proven track record in talent acquisition, employee relations, and strategic shift planning, combined with a strong background in customer experience management. Certified Coach (AICP/ICF Level 1 standard), skilled in implementing corporate human strategies and empowering leaders through situational leadership and continuous training. Passionate about driving organizational growth in ethical, value-driven environments.
Panoramica
2
2
Languages
1
1
Certification
23
23
years of professional experience
Esperienza lavorativa
People & Culture manager
IKEA Italia Retail Srl
Florence
2022.03 - ad oggi
- Managing a team of 4 people for each with the aim to guarantee the people corporate strategy, supporting all functions manager and leader in all people topics: staff administration, staff learning and development, recruiting and hiring, co-workers and union relations, disciplinary, scheduling management and shift planning. Talent acquisition and Employer branding activity.
Country Senior Trainer
IKEA Italia Retail Srl
Italy
2008.01 - 2026.10
HR Manager / People & Culture manager
IKEA Italia Retail Srl
Pisa
2017.05 - 2022.02
Customer Relations Manager
IKEA Italia Retail Srl
Bologna
2013.05 - 2017.04
- Secure the best shopping experience in all IKEA touch point online & offline, linked to payment management, customer service, managing local marketing activities. Management a team of 50 co-workers supported by two team leaders (Customer Service team leader and Check-out service team leader) and two specialists (Loyalty specialist, Environmental & social Specialist).
Country Auditor & Reviewer Customer Relations
2010.01 - 2017.04
- Internal Auditor & Reviewer for Customer Relation area. Check of the correct execution of processes and compliance of administrative routines.
Customer service Team leader
Villesse, GO
2011.11 - 2013.04
- Exchange and return management, invoicing, monitoring and control of outsourcing services for transport and assembly.
Check out services Team Leader
Padua
2007.01 - 2011.10
- Team leader of a group of 60 co-workers: managing the area for receiving payments and loans desk. Cash Office Management: accounting cash register, safe management.
Country project manager
Milan
2008.01 - 2008.01
- Implementation of Express and self-service check out in all Italian unit.
Supervisor Cash Office
Padua
2005.01 - 2007.01
- Activities of coordination of activities, co-worker shifting and scheduling, cash accounting and safe management.
Customer service co-worker
IKEA Italia Retail Srl
Florence
2003.07 - 2005.05
Competenze
- Italian: Italian native
- English: Good Knowledge (Level B2)
- IT SKILLS - Excellent knowledge of the Microsoft Office package (Excel, Word, Power point), Windows applications
- Indipendenza nella gestione delle mansioni
- Attitudine alla leadership
- Capacità di gestione del tempo
- Determinazione e proattività
- Forte motivazione e attitudine propositiva
- Attitudine al lavoro di squadra
- Problem solving
- Customer oriented
- Resistenza allo stress
LANGUAGE SKILLS
Italian: Italian native.
Esperto
English: Good Knowledge (Level B2).
Intermedio avanzato
Certificazioni
Certificate: First aid, DAE and Fire team.
Istruzione
Laurea - Economia E Commercio
Università Di Cagliari
CagliariProfessional Coaching Program - Coaching Professionale
INCOACHING SRL
2024.09 - 2025.11
Formazione
Other qualification: Certificato PI Practioner, Leadership fundamentals, Coaching in everyday life, Project management Training, Leadership consapevole, Leadership situazionale. Trainer for Living and leading the change.
IT SKILLS
Excellent knowledge of the Microsoft Office package (Excel, Word, Power point), Windows applications.
Cronologia
Professional Coaching Program - Coaching Professionale
INCOACHING SRL
2024.09 - 2025.11
People & Culture manager
IKEA Italia Retail Srl
2022.03 - ad oggi
HR Manager / People & Culture manager
IKEA Italia Retail Srl
2017.05 - 2022.02
Customer Relations Manager
IKEA Italia Retail Srl
2013.05 - 2017.04
Customer service Team leader
2011.11 - 2013.04
Country Auditor & Reviewer Customer Relations
2010.01 - 2017.04
Country Senior Trainer
IKEA Italia Retail Srl
2008.01 - 2026.10
Country project manager
2008.01 - 2008.01
Check out services Team Leader
2007.01 - 2011.10
Supervisor Cash Office
2005.01 - 2007.01
Customer service co-worker
IKEA Italia Retail Srl
2003.07 - 2005.05
Laurea - Economia E Commercio
Università Di Cagliari
Preferenze lavorative
Importante per me
Crescita lavorativaEquilibrio tra lavoro e vita privataCultura aziendaleOrario flessibileProgrammi di sviluppo personaleOpzione lavoro da casaDisponibilità lavorativa
lunedì
martedì
mercoledì
giovedì
venerdì
sabato
domenica
mattina
pomeriggio
sera
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