Marco D'Agostina
Forgaria Nel Friuli
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
I looking for a sponsorship to change my life, especially to give more chances to my son in the future.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Service Manager
Officina Del Carrello
06.2022 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Analyzed service reports to identify areas of improvement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Sales Engineer
Danieli Officine Meccaniche S.P.A
11.2017 - 05.2022
- Established long-term relationships with key clients for repeat business and referrals, cultivating a strong network within the industry.
- Identified sales opportunities by assessing environment and devising and implementing winning strategy.
- Developed customized proposals that demonstrated a clear understanding of client requirements and offered compelling solutions to meet their unique needs.
- Identified and supported resale opportunities to achieve sales plans.
- Increased sales revenue by consistently meeting and exceeding sales targets through effective client presentations and product demonstrations.
- Suggested ideas for product evolution and new product variants.
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
- Provided technical support to customers during pre-sales consultations, addressing concerns, and offering solutions tailored to their needs.
- Reviewed customer inquiries to understand project scope while managing internal delivery mechanisms.
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
- Provided sales forecasts for product sales opportunities within assigned accounts.
- Built and maintained strong relationships with internal stakeholders, including product management, engineering, and customer success teams to ensure seamless coordination on sales initiatives.
- Submitted booking forecasts, monthly highlights and CRM entries.
Sales Technician
Brovedani Group S.p.A.
01.2015 - 10.2017
- Assisted in the development of sales forecasts and strategies, contributing to the overall growth and success of the organization.
- Built strong relationships with key accounts, securing repeat business and long-term loyalty from clients.
- Implemented effective upselling strategies by identifying additional product needs among existing clientele base.
- Maintained accurate records of customer interactions, ensuring seamless communication and follow-up throughout the sales process.
- Increased sales revenue by providing exceptional product knowledge and technical support to customers.
Process Engineer
Brovedani Group S.p.A,
01.2010 - 12.2014
- Provided technical assistance to production team when issues arose.
- Evaluated new technologies and equipment upgrades to enhance overall process capabilities, ensuring market competitiveness.
- Coordinated with suppliers to resolve raw material issues affecting production schedules.
- Optimized manufacturing processes by implementing continuous improvement initiatives and lean methodologies.
- Conducted root cause analysis to identify, prioritize and eliminate process losses.
- Designed and executed experiments to identify process improvements, leading to reduced costs and increased efficiency.
- Managed third-party contractors, inspecting completed work and ongoing efforts to confirm quality and adherence to prescribed guidelines.
- Collaborated with cross-functional teams to improve product quality, resulting in increased customer satisfaction.
- Collaborated with technologists to address operating issues and support rapid recovery.
- Created process simulations to test operational outcomes without causing service disruptions.
- Conducted evaluations of equipment and machinery to verify optimal performance and efficiency.
- Evaluated proposed project investments by conducting cost-benefit analyses.
Lean Manufacturing Manager
Brovedani S.p:A.
04.2008 - 12.2009
- Improved production efficiency by implementing Lean Manufacturing principles and streamlining processes.
- Fostered a culture of safety by emphasizing adherence to safety protocols; achieved a significant reduction in workplace accidents.
- Led cross-functional teams to identify opportunities for process improvements and cost savings in manufacturing operations.
- Conducted value stream mapping exercises to identify areas of waste within the production process, leading to targeted improvement initiatives.
- Reduced waste and increased overall yield through continuous improvement initiatives.
- Implemented 5S methodology, leading to a more organized and efficient work environment.
- Identified bottlenecks in production lines through data analysis; implemented solutions that increased output rates without sacrificing quality.
- Delivered training programs on Lean Manufacturing techniques, resulting in improved employee performance and engagement.
- Developed standard work instructions to ensure consistency in manufacturing procedures across all shifts.
- Collaborated with engineering and design teams to optimize product manufacturability, reducing costs without compromising quality.
- Analyzed production and developed production tracking and quality control systems to detect production problems.
- Developed and maintained maintenance schedules to minimize equipment down time.
- Improved productivity 20% by implementing visual management system for tracking performance against goals and highlighting problem areas for improvement.
Education
No Degree - Mechanical Engineering
Udine University
Udine, Italy2006
High School Diploma -
Technical Istituite A. D’Aronco
Udine, Italy06.2001
CNC Machine Tools Operator - Machine Tool Technology
Thecnical Instituite Bearzi
Udine06.1999
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Conflict Resolution\
- KPI Monitoring
- Quality Assurance
- Workplace Safety
- Employee Supervision
- Work Planning and Prioritization
Certification
- Forklift License [2022]
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteHybridImportant To Me
Work-life balanceHealthcare benefits401k matchTeam Building / Company RetreatsFlexible work hoursPersonal development programsCompany CultureLanguages
English
Upper intermediate (B2)
Software
IOS
Microsoft Office 365
Solid Edge
SAP
Interests
Hiking
Running
Pets
Traveling
Timeline
Service Manager
Officina Del Carrello
06.2022 - Current
Sales Engineer
Danieli Officine Meccaniche S.P.A
11.2017 - 05.2022
Sales Technician
Brovedani Group S.p.A.
01.2015 - 10.2017
Process Engineer
Brovedani Group S.p.A,
01.2010 - 12.2014
Lean Manufacturing Manager
Brovedani S.p:A.
04.2008 - 12.2009
No Degree - Mechanical Engineering
Udine University
High School Diploma -
Technical Istituite A. D’Aronco
CNC Machine Tools Operator - Machine Tool Technology
Thecnical Instituite Bearzi
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