Marco Del Lama

• 5 Stars Hotel -62 Rooms and Suites
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Formulated policies and procedures to streamline operations.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
• Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Championed continuous improvement initiatives that enhanced operational performance across all departments.
• Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
• Collaborated with cross-functional teams to develop innovative solutions.
• Interacted well with customers to build connections and nurture relationships.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Reported issues to higher management with great detail.

• Private Club - 37 Luxury Apartments - 40 Employees
• Oversaw move-in/move-out processes to ensure seamless transitions while minimizing vacancy periods.
• Screened and reviewed Members applications by completing credit and criminal background checks and verifying employment and previous rental history.
• Coordinated vendors such as carpet cleaners, tilers, cable suppliers, and satellite and phone service providers.
• Enhanced community atmosphere with regular communication and engagement activities for tenants.
• Improved property value through regular inspections, identifying necessary repairs and upgrades.
• Maximized property revenue with effective budget management, tracking expenditures carefully to remain within allotted funds.
• Assisted in marketing efforts to promote available units through various channels such as online listings, open house events, and local advertising.
• Developed emergency response plans, maintaining preparedness for potential incidents or crises affecting residents or property infrastructure.
• Delivered emergency 24-hour on-call service for Members on building issues.
• Communicated effectively with owners, residents, and on-site associates.
• Conducted thorough background checks on prospective Members to minimize risks associated with delinquency or lease violations.
• Managed daily operations, ensuring smooth functioning of the residential complex.
• Fostered community relationships to improve resident satisfaction
• Organized community events that fostered resident engagement, promoting a strong sense of camaraderie among neighbors.
• Increased Members and Owners satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
• Coordinated appointments to show marketed properties.
• Developed annual operating budgets and forecasts, as well as sales and marketing plans.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Monitored and tracked payments and expenses, providing timely and accurate financial reports.
• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
• Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
• Monitored office workflow and administrative processes to keep operations running smoothly.
• Leveraged professional networks and industry knowledge to strengthen Members relationships.
• Evaluated Club documentation to verify alignment with regulatory requirements.
• Negotiated favorable contracts with vendors for reduced costs and improved service quality.
• Drafted and distributed reports to assist board members
• Interacted well with Members to build connections and nurture relationships.
• Reported issues to higher management with great detail.

• Specialized in International Business development
• Evaluated market trends to identify emerging opportunities and inform strategic decision making.
• Secured lucrative partnerships by establishing strong relationships with key industry players.
• Identified business development challenges and customer concerns for proactive resolution.
• Grew the customer base through targeted outreach and networking events.
• Networked with other businesses and customers to increase sales opportunities and contacts.
• Developed comprehensive business plans that guided the company towards long-term success and profitability.
• Drove company expansion into new markets, increasing overall brand visibility and recognition.
• Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
• Navigated complex legal requirements to ensure compliance with industry regulations while minimizing risk exposure for the business.
• Evaluated suppliers to maintain cost controls and improve operations.
• Developed innovative sales and marketing strategies to facilitate business expansion.
• Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
• Communicated business performance, forecasts and strategies to investors and shareholders.

• 5 Stars Hotels -24 Rooms and Suites - 28 Employees
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Formulated policies and procedures to streamline operations.
• Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
• Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
• Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.

• 5 Stars Hotel - 102 Rooms and Suites - 90 employees
• Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
• Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
• Reconciled end-of-day reports to determine accurate billing and payment processing.
• Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
• Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
• Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
• Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
• Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
• Updated guests'' profiles systematically incorporating preferences and feedback for providing personalized experiences during future visits.
• Developed procedures to establish accurate and organized check-in and check-out processes.
• Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.
• Created, prepared, and delivered reports to various departments.
• Analyzed performance metrics to identify areas of improvement in front office operations, implementing changes for better efficiency.
• Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
• Established strong relationships with local tourism partners, generating leads on potential visitors requiring accommodations.
• Implemented staff training programs, improving employee performance and team cohesion.
• Assisted sales department in upselling hotel services, increasing revenue through upgrades and add-on packages.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.

• ACTIVITY OF CONSUELLING AND MARKETING PROMOTION FOR HOTELS, RESTAURANTS AND SMALL PROPERTIES
• Enhanced brand reputation with effective marketing campaigns and public relations efforts.
• Developed key operational initiatives to drive and maintain substantial business growth.
• Built productive relationships with industry partners and competitors to support strategic business objectives.
• Established new revenue streams by identifying market opportunities and launching innovative products or services.
• Fostered strong relationships with industry partners to expand business opportunities.
• Developed a high-performance executive team for improved productivity and efficiency.
• Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.
• Ensured regulatory compliance by developing robust policies, procedures, and internal controls.
• Drove profitability with thorough financial analysis and strategic decisionmaking.
• Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
• Optimized supply chain operations for reduced costs and increased efficiency.
• Identified new revenue generation opportunities to maximize bottom-line profitability.
• Negotiated with suppliers and delivery workers and ordered materials according to forecasted customer demand.
• Directed market expansions to propel business forward, meet changing customer needs.
• Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
• Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
• Implemented strong hiring and training techniques to promote team cohesiveness and streamline overall workflow.
• Coached and guided senior managers to improve employee job satisfaction and achieve higher performance levels.
• Managed financial, operational and human resources to optimize business performance.
• Developed innovative sales and marketing strategies to facilitate business expansion.
• Represented organization at industry conferences and events.
• Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
• Analyzed industry trends and tracked competitor activities to inform decision making.
• Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
• Directed technological improvements, reducing waste and business bottlenecks.
• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Entered and maintained departmental records in company database.
• Conducted regular audits of operational processes, identifying areas for improvement and implementing solutions accordingly.
• Assisted in the development of strategic plans aligned with organizational goals by providing valuable input during planning sessions.
• Reduced overhead costs through careful budget management and resource allocation.
• Oversaw vendor relations, negotiating contracts that resulted in cost savings for the organization.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Created and managed project plans, timelines and budgets.

• 4 Stars Hotel - 35 Rooms and Suites - Restaurant and Bar - Spa - 20 employees
• Pre-opening phase: business plan development (product and services, market analysis, marketing strategy, financial planning, budget, etc...), opening costs evaluation (Equipment, Furniture, Licenses and Permits, Facility maintenance, Hiring and training, Advertising, Insurance, Office supplies, Utilities, Insurances, etc..), creating pricing,marketing and web strategy, suppliers negotiation.
• Achieved company growth by implementing strategic plans and streamlining operations.
• Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
• Developed key operational initiatives to drive and maintain substantial business growth.
• Enhanced brand reputation with effective marketing campaigns and public relations efforts.
• Created a positive work culture, resulting in increased employee satisfaction and retention rates.
• Built productive relationships with industry partners and competitors to support strategic business objectives.
• Fostered strong relationships with industry partners to expand business opportunities.
• Developed a high-performance executive team for improved productivity and efficiency.
• Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.
• Ensured regulatory compliance by developing robust policies, procedures, and internal controls.
• Drove profitability with thorough financial analysis and strategic decision making.
• Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
• Improved organizational structure by reallocating resources and redefining roles for greater efficiency.
• Championed sustainability initiatives to reduce environmental impact while improving brand image among eco-conscious consumers.
• Negotiated with suppliers and delivery workers and ordered materials according to forecasted customer demand.
• Directed market expansions to propel business forward, meet changing customer needs.
• Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
• Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
• Coached and guided senior managers to improve employee job satisfaction and achieve higher performance levels.
• Managed financial, operational and human resources to optimize business performance.
• Developed innovative sales and marketing strategies to facilitate business expansion.
• Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
• Maintained P&L and shouldered corporate fiscal responsibility.
• Maintained accurate documentation of company policies and procedures for easy reference by all employees.
• Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
• Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
• Conducted regular audits of operational processes, identifying areas for improvement and implementing solutions accordingly.
• Reduced overhead costs through careful budget management and resource allocation.
• Oversaw vendor relations, negotiating contracts that resulted in cost savings for the organization.
• Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
• Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.
• Created and managed project plans, timelines and budgets.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Evaluated customer needs and feedback to drive product and service improvements.
• Conducted regular reviews of operations and identified areas for improvement.

• 3 Stars Hotel -27 Rooms - Restaurant and Bar - 8 employees
• Pre-opening phase: business plan development (product and services, market analysis, marketing strategy, financial planning, budget, etc...), opening costs evaluation (Equipment, Furniture, Licenses and Permits, Facility maintenance, Hiring and training, Advertising, Insurance, Office supplies, Utilities, Insurances, etc..), creating pricing,marketing and web strategy, suppliers negotiation.
• Achieved company growth by implementing strategic plans and streamlining operations.
• Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
• Developed key operational initiatives to drive and maintain substantial business growth.
• Enhanced brand reputation with effective marketing campaigns and public relations efforts.
• Created a positive work culture, resulting in increased employee satisfaction and retention rates.
• Built productive relationships with industry partners and competitors to support strategic business objectives.
• Fostered strong relationships with industry partners to expand business opportunities.
• Developed a high-performance executive team for improved productivity and efficiency.
• Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.
• Ensured regulatory compliance by developing robust policies, procedures, and internal controls.
• Drove profitability with thorough financial analysis and strategic decision making.
• Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
• Improved organizational structure by reallocating resources and redefining roles for greater efficiency.
• Championed sustainability initiatives to reduce environmental impact while improving brand image among eco-conscious consumers.
• Negotiated with suppliers and delivery workers and ordered materials according to forecasted customer demand.
• Directed market expansions to propel business forward, meet changing customer needs.
• Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
• Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
• Coached and guided senior managers to improve employee job satisfaction and achieve higher performance levels.
• Managed financial, operational and human resources to optimize business performance.
• Developed innovative sales and marketing strategies to facilitate business expansion.
• Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
• Maintained P&L and shouldered corporate fiscal responsibility.
• Maintained accurate documentation of company policies and procedures for easy reference by all employees.
• Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
• Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
• Conducted regular audits of operational processes, identifying areas for improvement and implementing solutions accordingly.
• Reduced overhead costs through careful budget management and resource allocation.
• Oversaw vendor relations, negotiating contracts that resulted in cost savings for the organization.
• Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
• Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.
• Created and managed project plans, timelines and budgets.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Evaluated customer needs and feedback to drive product and service improvements.
• Conducted regular reviews of operations and identified areas for improvement.

• 4 Stars Hotel -68 Rooms - Restaurant and Bar - Meeting Rooms - 45 employees
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Interacted well with customers to build connections and nurture relationships.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Reported issues to higher management with great detail.

4 Stars Hotel - 60 rooms and Suites - 40 Employees

• Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Interacted well with customers to build connections and nurture relationships.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Reported issues to higher management with great detail.
• Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.

• 5 Stars Hotel -102 Rooms and Suites - 90 employees
• Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
• Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
• Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
• Promoted positive work environment by fostering teamwork among front office staff members.
• Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
• Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
• Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
• Standardized office structures and processes to promote collaboration and increased performance.
• Maintained accurate financial records, including daily reports on sales transactions, cash drawer balances, and room charges.
• Achieved high-quality service by maintaining open communication channels among team members.
• Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
• Collaborated with housekeeping and maintenance teams to ensure room availability and quality standards were met.
• Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
• Managed group bookings effectively to optimize room allocation while accommodating individual preferences.
• Monitored occupancy rates to maximize revenue while maintaining exceptional guest experience.
• Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
• Consistently exceeded revenue goals by upselling hotel amenities, services, and room upgrades.

• RECEPTIONIST AT STARHOTEL VESPUCCI -4 STARS HOTEL
• RESERVATION/SALES OFFICE C/O HEADQUARTERS
• Check in and check out procedures
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Responded to inquiries from callers seeking information.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Answered central telephone system and directed calls accordingly.
• Corresponded with clients through email, telephone, or postal mail.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Assisted in the planning of events and meetings, ensuring smooth execution and positive outcomes.
• Organized, maintained and updated information in computer databases.
• Tracked important information spreadsheets and ran reports or generated graphs using data.

• 800 Rooms and Suites - 750 employees
• Management on training in Front Office, Housekeeping, Food & Beverage
• Learned new materials, processes, and programs quickly.
• Shadowed senior team members to learn all related jobs and tasks.
• Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
• Supported departmental tasks to increase understanding of industry processes.
• Collaborated with employees from various backgrounds.
• Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
• Conducted regular reviews of operations and identified areas for improvement.
• Educated staff on organizational mission and goals to help employees achieve success.

• 106 Rooms and Suites - 70 employees
• Check in and check out procedures
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Assisted in the planning of events and meetings, ensuring smooth execution and positive outcomes.
• Collaborated with management to improve internal processes and procedures for better workflow optimization.

• 181 Rooms and Suites - 170 employees

• 484 Rooms and Suites - 400 employees

• 74 Rooms and Suites - 60 employees