Marco Di Mattia

• Created organized filing system to manage department documents.
• Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Organized and updated databases, records and other information resources.
• Organize all the job for hotel and hostel
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Coordinated office events, seminars and meetings for staff.

Front office and Back office: room assignment, check-in, updated customer accounts with add-on room charges, including minibar use and room service bills, check-out. Issuing and sending of receipts and invoices, booking entry and storage, management phone calls, email and Extranet management of portals including Booking ,Expedia, Maxiroom, Bavel. Use of the Protel management software.

• Complete customer assistance: greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention. Promoted local entertainment and tour sales

• Maintained files and records by implementing e8ective filing systems that boosted efficiency and organization.

• Cash management

First work experience in Hotel. Welcoming customers, check-in, check-out, issuing of invoices, processing of reservations and emails, document archiving. Use of the Ericsoft management software.

• Waitress for the Hotel Restaurant.

• Tour sales.

• Cash management.