Marco Ferraro
Volvera
Summary
Communicative bartender maintaining bar and service area in optimal condition. Proficient in bar operations, supply ordering, mixology, invoice generation, and order fulfillment. Independent with collaborative leadership principles and thoughtful motivation strategies.
Overview
3
3
years of professional experience
Work History
Head Bartender
Cormaci Group
06.2024 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Closed out cash register and prepared cashier report at close of business.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
- Collaborated with management to create seasonal cocktail menus, driving sales and offering fresh options for guests.
Bartender
Caffetteria Pedrali
12.2023 - 05.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Bartender
Blue Lagoon Resort
08.2023 - 11.2023
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Bartender
Caffetteria Pedrali
12.2021 - 07.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Prepared garnishes by evenly slicing and pitting fruits.
- Helped management plan and serve bar menu exceeding customer expectations.
Education
High School Diploma - Human Sciences
Liceo Vito Scafidi
Sangano (TO)07.2020
Skills
- Cash handling expertise
- Attentive service
- Alcohol Safety Knowledge
- Drink Pairing Knowledge
- Taking inventory
- Bar Equipment Maintenance
- Customer Service
- Cost Control
- Menu development
- Preparing garnishes
Languages
Italian
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
French
Intermediate (B1)
Spanish
Beginner (A1)
Timeline
Head Bartender
Cormaci Group
06.2024 - Current
Bartender
Caffetteria Pedrali
12.2023 - 05.2024
Bartender
Blue Lagoon Resort
08.2023 - 11.2023
Bartender
Caffetteria Pedrali
12.2021 - 07.2022
High School Diploma - Human Sciences
Liceo Vito Scafidi
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